Independent analyst survey of 1,000+ capacity management software users has ranked TeamQuest #1 in customer satisfaction and price vs. value.
Called “the most important focused player in capacity management,” TeamQuest scored higher in customer satisfaction and price vs value than any of the 15 large portfolio players and specialized vendors highlighted.
Of over 500 players in the global capacity planning market, TeamQuest is now ranked at No. 2.
Dr. Thomas Mendel, former research director at Forrester and now head of Research In Action, is the author of the report.
Dr. Mendel observed that TeamQuest’s approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.”
TeamQuest’s approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.”
TeamQuest has achieved industry-wide brand recognition because of its demonstrated excellence across platforms, environments, and product suites.
The report concludes that TeamQuest boasts the most accurate algorithms for determining the health and risk of IT and business services in the entire industry.
In addition, the report assessed the ability of both software and software as a service (SaaS) providers to meet the diverse capacity management needs of 1,380 IT buyers.
Unlike most surveys, this survey privileged the opinions of IT buyers over vendors’ scores in its assessments. Buyers’ responses accounting for 60 percent of each company’s ranking.
“We looked at all players, repeatedly, but TeamQuest is the only one that could fulfill our needs.”
Dr. Mendel found that TeamQuest’s highly differentiated strategy and unparalleled, almost real-time performance feedback set it apart from the pack.
As one TeamQuest customer and IT Manager of a global manufacturing company noted: “We looked at all players, repeatedly, but TeamQuest is the only one that could fulfill our needs.”
Significantly, the report also evaluated vendors’ ability to continue to meet increasingly diversified capacity management needs.
A majority of enterprises are beginning to adopt ITIL philosophies.
Based on that, Dr. Mendel predicts that vendors will have to reliably cover areas like:
In this dynamic landscape, Dr. Mendel notes that TeamQuest is growing at an above-market pace.
He said, “Bottom line: TeamQuest will remain a key player in the capacity management market.”
“Bottom line: TeamQuest will remain a key player in the Capacity Management market.”
Customers feel the same way.
One buyer, the VP of IT for a North American financial services company, stated that, “For us, TeamQuest is a strategic partner today, has been for many years, and will be for the future.”
TeamQuest’s hallmark differentiation, honed by over 25 years of capacity management experience, is evident in its complete suite of capacity management products.
Together, they grant customers unprecedented and rigorous insight into the historical, current, and future health and risk of their IT systems. And they give the ability to generate simple, easy-to-understand reports.
TeamQuest strives to enhance the usability, visibility, accuracy of its capacity management tools.
We strongly believe that TeamQuest will remain as a top global player in capacity management for the foreseeable future—it’s nice to know that both buyers and experts in our field feel the same.
Successful capacity management projects start with good planning. So set yours off on the right foot by downloading Getting Started: A Manager's Guide to Implementing Capacity Management.