Scott Adams

    Scott is an expert in capacity management, with over 20 years of experience. He works closely with performance analysts and capacity planners to understand their key challenges today. And he analyzes the impact that emerging technologies, service delivery methods, and business processes have on capacity management. Thanks to Scott’s expertise, countless companies have top-notch, proactive capacity management solutions available to them.
    November 11, 2016

    Preparing for the Future of Insurance

    A host of industry-wide changes threaten domestic insurance agencies — first among these is the rapid growth of the IT industry. To make it through with their companies intact, insurance leaders need to implement 21st century systems and processes. Read More
    June 2, 2016

    The Benefits of a Diversified Cloud

    Many companies would rather solicit multiple cloud vendors than overhaul their entire infrastructure to be compatible with a single suite of apps. While this ultimately saves money, it also introduces considerable complexity, making capacity management processes all the more crucial. Read More
    March 14, 2016

    IT's Usability Problem

    Just as expertise in capacity planning starts to disappear, the field of IT itself is becoming too complex to be usable. Professionals need top-to-bottom tools that simplify the universe of IT. Read More
    February 3, 2016

    Is IT Dematerializing?

    We like to joke about our progressively sleeker and smaller devices, but the truth is that the technology supporting them isn’t shrinking so much as it is vanishing altogether — that’s the idea of dematerialization. Have IT systems already dematerialized, and is that a good thing? Read More
    December 15, 2015

    Minimize Cloud Costs with Good Routing Logic

    The cloud may be able to give you an infinite amount of storage, but we’re betting that you wouldn’t want to pay for that. To make the most of your cloud budget, you need software that can determine the optimal distribution of workloads at a moment’s notice. Read More
    December 10, 2015

    4 Essential Habits of Maturity for IT Pros

    Being an IT manager isn’t always easy, but these crucial skills will help you avoid potential problems. Here, we reveal common traits of other IT pros who deliver quality, reliable online services that clearly defines IT’s value to the business. Read More
    December 4, 2015

    Hyper-Converged Systems: Trend or Fad?

    In a bid to cut costs and streamline maintenance, many companies are turning to single-vendor IT systems as opposed to a “best of breed” solution. Experts are divided over this strategy, however, with some even blaming the rise of hyper-convergence for job losses. Read More
    December 3, 2015

    4 Common IT Budget Headaches

    IT departments often find themselves at odds with executives and finance managers during the budget planning process. Here are four of the most common headaches you’ll probably deal with when the time comes to tell executives how much everything on their wish list will cost. Read More
    December 2, 2015

    Shell and the IT Infrastructure Ecosystem

    There’s been much debate in the business world over IT infrastructure, with some arguing that single vendor systems are best for business while others prefer a “best-of-breed” structure. Supermajor oil company Shell went for the latter — but does that mean you should follow suit? Read More
    November 6, 2015

    4 Things to Consider Before Moving to the Cloud

    With all the buzz surrounding the cloud, it might seem like moving there will either save your business or doom it — depending on who you listen to. Yet, underlying all this hype and anxiety are some big considerations that IT departments everywhere must make before switching to a cloud-based service. Read More
    November 5, 2015

    Could Microsoft Become King of the Cloud?

    The future of computing is in the cloud, which has scared Dell and EMC into joining forces against the coming storm. Meanwhile, Microsoft’s recent moves have allowed the industry pioneer to reinvent computing all over again. Read More
    November 3, 2015

    Amazon Web Services Goes Down

    On September 20, Amazon’s cloud computing service suffered a failure that took it offline for several hours, bringing services like Netflix and Tinder down with it. What causes these failures, and how long will customers continue to tolerate them? Read More
    October 20, 2015

    How to Calculate Downtime Costs

    Underestimating the consequences of downtime can be hugely detrimental to your productivity. Accurately calculating those costs won’t just prevent disasters, but also help you effectively manage your capacity planning efforts. Read More
    October 13, 2015

    Why Data Management Matters

    Data collection is the foundation of all capacity planning, but managing that data is just as important as the way you’re gathering it in the first place. How you choose to do this will depend on your business, but there are some practices that always will serve your purposes. Read More
    October 12, 2015

    Talking about the Elephant in the Darkened Room

    Across the world and across the ages of man, there have been many versions of the same story told – a group of six men (portrayed as being either blind or in a darkened room) are asked to stand around an elephant and describe the object in front of them, but only using their sense of touch. The results of their combined efforts would look something like this: Read More
    October 8, 2015

    The Rise of Green IT

    With environmentalism moving into the mainstream, the need for green IT has become unequivocally pressing. Beyond the basics, like utilizing recycled components and technology, companies have plenty of other methods and tools at their disposal to reduce their carbon footprint. Read More
    October 7, 2015

    Have You Hugged Your Tech Op Today?

    This past Sunday, the internet essentially “broke” when Amazon Web Services (AWS) experienced a large-scale outage that took down many of the most popular websites and apps. As usual, many users took to social media to voice their discontent until their services were restored. Read More
    October 6, 2015

    What the AWS Outage Can Teach You About IT Survival Strategies

    An extensive outage on the AWS platform ignited outrage among consumers in September, many of whom experienced lengthy downtimes on their favorite websites and apps. Users of these services made their suffering known on social media, but the outage’s impact on those companies that rely on AWS has yet to be fully determined. This begs the question: how can your company prevent such an outage from happening to you? Read More
    August 13, 2015

    Tips to Make Good IT Operations Better

    Many companies still view their IT departments as separate entities, largely designed to function as call centers that make customers and their complaints go away. What they fail to realize is that a truly effective IT infrastructure can become a competitive advantage to any company. Read More
    August 11, 2015

    Bad Habits of Capacity Planners

    While plenty of people know that IT departments often save the day by fixing the problems that others couldn’t begin to approach, few are aware of just how often those problems occur. On average, a company’s IT manager has to deal with about eight unexpected tech issues a week, and each of these fires takes approximately three hours and 24 minutes to put out. Read More
    February 16, 2015

    Perception vs. Reality: IT Organization Maturity

    When 400 IT managers were asked to rank their organization’s ability manage capacity, most respondents believed they should be rated a four out of five when in fact, after taking our maturity assessment, most (53%) were actually operating at a level one out of five. Read More
    December 9, 2008

    CMG 2008: Presenting the Conclusion

    Statistical methods (average, mean, standard deviation, etc.) are the bread and butter of performance analysts and capacity planners. Not a day goes by without having to study a graph or a set of measurement data. According to Ray Wicks of IBM, we continuously process such data and draw conclusions about the meaning. The processing is often numeric and there is both a conceptual and sensual component at work here. Read More
    December 4, 2008

    Green IT at Gartner Data Center Conference

    IT Best Practices expert Ron Potter discusses Green IT at the Gartner Data Center Conference in Las Vegas. This posts highlights Green IT for the data center and an important initiative facing data center operations management. Read More
    November 12, 2008

    Virtualization Complexities

    There is a lot of promise in the use of virtualization, but it's rare to hear vendors mention the complexities associated with its use. As we know, virtualization's promise is to make things easier by hiding complexities. We also know that virtualization is more complex and harder to understand when it fails. Read More
    October 29, 2008

    Let's Talk about Green IT

    For most, the real motivation for going green is about the cost and availability of power. Helping the environment is nice, but would businesses and shareholders care as much about the environment if power was cheap and abundant? Read More