Sometimes, IT and the business understand the impact of change differently. Take a look at this month’s customer story to see how the impact of change affected the efficiency of IT, which in turn, limited the ability of the business to build a competitive advantage. The "safe" choice turned into a regrettable, high-cost, and lengthy decision.

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    IT Corrects Management Decision on Enterprise Software Purchase 

    Management wanted to play it safe. Choose a traditional Big 4 vendor for the company’s capacity and performance needs. IT suggested a niche play, but business leaders believed the risk outweighed the benefit to the organization. The ‘safe’ play won, but in the end, the company estimated a loss of two to three years of work before going with IT’s original suggestion. Find out what happened and how IT and the business worked together to get the right software in their environment. 

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    IT Service Optimization: Reaching New Heights

    The benefits to bottom-line efficiency can be huge, yet most IT organizations still use relatively poor IT service optimization processes. Find out how you can combine your analytics efforts with refined processes and skills within your organization. 

    Read the eBook >>