The battle rages on. Unplanned outages. Customer requests. Planning for the unknown. Preparing IT for the next marketing promotion. You try to stay ahead of it all, but performance problems and recurring issues pull you into reactive mode. How can you continue to stay ahead of business needs and maintain an expected, consistent level of service availability? Take a look at this month’s articles to get some ideas.

    TeamQuest University Open for Enrollment

    Now is your chance to ask TeamQuest product engineers and senior consultants which metrics really matter and why automated analytics are critical to the success of your operations. TeamQuest offers you three, one-hour webinars to help you properly identify, mitigate and manage the performance of your IT environment.

    New Release Available

    It’s here! TeamQuest upgraded its software suite to help you optimize IT performance while improving efficiency and business productivity.

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    Come see us at these events:

    • IT Service Optimization Summit - April 15 (New York)
    • IBM Edge - May 11-15 (Las Vegas)
    • Gartner Symposium/ITxpo - May 19-21 (Dubai)

    Overcome Unplanned Outages

    Unplanned outages can affect market share, revenue, customer experience and trust between IT and its customers. On average, it takes seven IT staff nearly 3.5 hours to resolve each unplanned outage. Find out how to decrease the number of unplanned outages and reduce their impact to you, IT and your organization.

    Read the Article >>

    A Guide to IT Service Optimization

    The concept of IT Service Optimization is often associated with increased efficiency and reduced risk, two forces that will drive valuable improvements. But without a full understanding of the business objectives and how IT needs to be aligned with those, full optimization is not possible. Find out how you can use automated analytics that are closely aligned with overall business objectives and supported by mature processes to stay ahead of the game.

    Read the White Paper >>