Read this month’s first article to see how automated analytics helped a large supermarket chain reduce problem tickets and capacity related problems, moved the organization to the next maturity stage of service optimization, and allowed business and IT stakeholders to identify the stress levels of their servers, applications and resources.

    Also, check out a TeamQuest/Bernd Harzog Q&A on conquering the optimization challenges in today’s dynamic environment.

    Stop By and Say Hi

    • CRiP ITIL & Governance (Paris) Sept. 17
    • gds dinners (Frankfurt) Oct. 1
    • Gartner Symposium ITxpo (Orlando, Fla.) Oct. 5-9
    • IBM Enterprise (Las Vegas) Oct. 6-10
    • Universe (Dallas) Oct. 13-15
    • CIO Summit (Ayrshire, Scotland) Oct. 21-23

    Customer Story

    A Single Solution to a Shared Problem: Using Automated Analytics

    Enterprise Systems Management Manager Steve Wenzbauer delivered this presentation at the ITSO Summit 2014. He discusses how to utilize automated analytics and sift through mountains of data to find the real problem and make the right decisions using TeamQuest Surveyor.


    Optimization Answers for Today’s Dynamic Environment

    Bernd Harzog of the Virtualization Practice shared his insight on service optimization and how it affects capacity and performance in virtualized and cloud-based environments. Take a minute to assess his views on how you can optimize your always on and highly dynamic environment.