Director of Global Services, Per Bauer, took the stage this morning to talk through the TeamQuest Capacity Management Maturity Model.
Attendees of TTS understand the value of capacity management. It helps you avoid service interruptions, avoid unneeded purchases, avoid over-provisioning, and increase IT efficiency by mitigating risk.
To understand capacity, you need to understand what exactly you are managing. Over the past several years, we have seen the transformation from 1 server, 1 application to dynamic resource scheduling to the many flavors of cloud computing available today. You need to be able to cope with these changes in people, process, and tools.
Measure-->Analyze-->Plan. You have many options of how you collect data, how you can analyze the data, and what methods to use to plan for capacity. Understanding the differences and implications of the choices is key to developing the correct strategy for your organization.
There are different levels of capacity management - component, service, and business. Each level builds the foundation for the next helping to provide a comprehensive, business oriented capacity management discipline.
Capacity management also involves an accuracy tradeoff. Some portions of your business may not require a high level of certainty in capacity planning while other critical aspects demand thorough testing and planning to ensure maximum availability.
So, where should you start? ITIL provides a framework for continual service improvement. For some, an ITIL implementation just isn't a good fit - it's intimidating and might be too high level.
The TeamQuest Maturity Model is another option to entertain. Each level of maturity is identified by a distinct set of characteristics covering people, process, and tools; and culminating with suggestions for next steps that can be taken to increase your maturity.
If you would like to find out where you are on the journey to capacity management maturity, take this short 15 question survey. Here is the link to the white paper Per wrote on maturity. You can also contact Per directly at firstname.lastname@example.org.