April 12, 2011TeamQuest's Jon Hill moderated a panel of TeamQuest experts tackling some of capacity management's biggest issues from a vendor perspective.
- Ron Potter, Best Practices Manager.
- Per Bauer, Director of Field Support and Pre-Sales Operations - EMEA
- Jeff Schultz, Director of Professional Services and Pre-Salesï¿½Operations - Americas
- Wyndham Sellers, VP of Software Development and Field Support
- Scott Adams, Director of Product Management.
Here are a few notes and tidbits:
What is the biggest challenge in your job?
- Setting priorities and trying to balance what is the right thing to do for the customer base at large.
- Adapting products to fit customize customer needs.
- Trying to unravel technology to relate to business drivers.
- Differentiating TeamQuest and capacity management in the market place.
- Trying to keep up with the rapidly changing technology landscape.
- Seeing the product solving problems in real world scenarios.
- Specifically tailoring a successful TeamQuest solution a unique environment.
The next discussion moved onto the importance of IT organizations to be agile and responsive. Question: isn't it dumb to apply mature CM practices in virtualized environments? Isn't reactive CM practices good enough?
- Can't always plan for every possible issue that may arise. There will be situations where you will have to react, but planning ahead is key.
- Need to consider the level of risk to the business that is involved. The higher the risk, the more planning that should be entailed.
- DRS (Dynamic Resource Scheduling) is not mature enough at this point. The sophisticated processes underneath won't allow for automated workload placement. Need to plan.
- Must avoid cost. No one has an open checkbook. Risk=cost.
Business requirements are more agile than ever and this is creating the need for more agile, "quick and dirty" capacity planning. But this doesn't eliminate the need to circle back and shore up the capacity plan as processes mature.
Two trends going on the same time that seem to be polar opposites. Hosting things on commodity hardware (virtual) and moving toward the highly specialized "stack." It all comes down to what the business requirements are - IT needs to make the determination to what reduces cost and addresses the risks the best way possible. Need to be careful of vendor lock-in though.
Cloud computing - How does TeamQuest fit in with the cloud? Still have to measure and understand what is being used in the cloud. You need to have controls on the business side to manage risk and cost. You need to be an attentive and intelligent cloud consumer - the only way to do that is to measure it. Adding capacity still requires adding servers and someone still has to manage them - Public, private, or hybrid.
What's the most valuable use of TeamQuest software? IT resource definitions and structures - helps align business process with IT process. Ability to predict workload demand and ability to meet service levels to ensure business success. Heterogeneous view of entire data center.
Stay tuned for more!