May 10, 2011

    We are pleased to announce that Verizon Wireless has been awarded the 2011 IT Service Optimization (ITSO) Award. Verizon Wireless recently launched Apple's iPhone 4 on the nation's fastest and most advanced 4G network. By using TeamQuest software to optimize their IT services, the launch was a complete success.

    The launch of iPhone 4 for Verizon Wireless showcased how we utilize TeamQuest tools to enhance and optimize systems. Through continuous testing and strategic planning, we accomplished a record number of device sales without incurring any critical performance issues or outages, said Rich Rodgers, Verizon Wireless Executive Director of IT Systems Engineering, Integration and Finance.

    Can you hear me now?

    Previous ITSO Award winner Law School Administration Council (LSAC) established an IT Service Optimization framework in tandem with TeamQuest software and has been able to streamline its infrastructure to completely fulfill its service demands. LSAC successfully negotiated its peak activity period with no service shortfalls, while adding new services at the same time.

    ITSO Award nominees are judged on a variety of criteria:

    • Adoption: Implementation and use of TeamQuest software and best practices
    • Impact: The benefits obtained from implementing TeamQuest software and best practices
    • Innovation: The way the company uses TeamQuest software and best practices
    • Results: Concrete improvement and measurable change

    Verizon Wireless implementation of TeamQuest software is a shining example of how to use sound capacity management people, process and tools to bring value to the organization.

    Join us in congratulating Verizon Wireless on their achievement!

    Category: best-practices