Senior Executive Rich Rodgers explained how Verizon Wireless met customer demand for the iPhone launch without any performance issues. "It's the classic model of IT," he said. "You work really, really hard and the most you can hope for is that nobody noticed what you did."
Rodgers' 7-minute video highlights how IT worked with the business during the Verizon Wireless iPhone launch. The customer experience was great:
We accomplished record numbers with zero performance issues. We didn't have any customer complaints, said Rodgers.