It was a very informative afternoon beginning with a discussion on the transition from Event Management to Business Service Management by Debra Curtis. This was followed up with a cloud computing presentation. But the most interesting discussion - in my opinion - was from Milind Govekar as he talked about performance management and capacity planning in a virtualized environment.
Milind's discussion was a very good presentation covering all aspects of Capacity Management - Monitoring, Historical Analysis, Capacity Planning and Tuning. He presented the business drivers for the work and explained the need to mature from Component Capacity planning to Service and ultimately Business Capacity Planning. It was reassuring to see TeamQuest was considered one of the major vendors providing the tools needed to support the space. He discussed the different aspects of the capacity planning role and urged attendees to make the role a priority as a large percentage of attendees had no formal capacity planning role. Listening to him, I heard everything we have been saying in our ITSO whitepapers, webinars, podcasts and white board series. It's clear that they see things the same as we do!
Debra Curtis discussed how Infrastructure and Operations management needs to mature, keeping the component level view yet consolidating it into IT service views then on to Business service views. She discussed the current state of vendors and some new players and showed how other ITIL frameworks such as performance management feed information to the Event Correlation Analysis (ECA) and BSM tools.
She predicts that these new processes and tools will result in automatically determining what "normal" thresholds should be and be intelligent enough to alert only when operations and performance stray from those norms. Several times she stressed that tools alone cannot make you successful. Processes are important as well. I felt she reaffirmed our commitment to offer tools and our ITSO processes together to make our customers successful.
I listened to IBM discuss their current state in offering cloud computing. It is clear that they have thought this through and the complexities are far more than normal outsourcing arrangements. It appeared that they are very aggressive in this space. Only time will tell if cloud computing really will be the future of IT.
More to come tomorrow