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Many of us who have been involved with Capacity Management for some time have experienced the situation of not being able to recreate past work. We built a plan and then six months later, have a need to measure progress against predictions. The only problem is that we can't recreate the original results. I have spent hours trying to figure out what went wrong with my calculations, only to find out that I had changed my process to create the report, missed a parameter or two and used a different reporting tool against someone else's data. After being embarrassed a time or two, I took steps to avoid those mistakes.
Well now you don't have to worry about those reporting and data disconnects. There is an ITIL Version 3 concept, called a Capacity Management Information System or CMIS, which can make life easier for all of us by helping to prevent problems such as these. An upgrade to the previous ITIL Capacity Management Database (CDB), the CMIS not only stores a wide variety of infrastructure usage and performance data, it includes a set of reporting tools. The CMIS is the book of record for all Capacity Management usage and performance data so no questioning who collected what data and how. A common reporting tool means you don't have to worry about different reporting algorithms or distribution methodologies which can skew results. Operating with a consistent set of reporting tools and synchronized data, you will get the same answer every time, even if it's six months from now.
Want to know more? Read our new CMIS white paper or contact your friendly TeamQuest representative to find out how TeamQuest's implementation of a CMIS can help you maintain consistency and uniformity in your reporting.
Until the next post,