Remote Management Is Great for Performance Analysts — If They Know How to Use It

    January 26, 2017

    By Scott Adams

    Remote management makes it easier to monitor increasingly complex IT environments. Here are some best practices to ensure you are making the most out of this powerful tool.

    IT infrastructures are only getting more complex. As companies adopt cloud-based services and move their data into third-party storage centers, many performance analysts and IT managers feel they have less control over operations than they did in the days of pure mainframe environments.

    Many of these professionals are now turning to remote management, hoping the approach will give them a more holistic, less siloed view of their infrastructures. Remote management consolidates operational data from across virtual, physical, and cloud-based environments, giving performance analysts an overview of their networks and visibility into areas that may cause problems in the future.

    While there are many potential benefits of a remote management system, a few key items should be considered when implementing a remote management tool.

    Keep it Simple

    Simplicity is what makes remote management so powerful, so be sure to use software that doesn’t sacrifice ease-of-use for granularity of data. Because each member of a company has a different level of expertise when it comes to technical IT knowledge, remote management tools can assist in effectively communicating IT data to employees who need to understand it in a broader context.

    For example, the overwhelming majority of IT data is irrelevant to business executives, especially if that data isn’t organized with a business leadership audience in mind. That’s why ItPro (as well as TeamQuest) recommend making simple and effective presentation a primary consideration when shopping for a remote management tool.

    Take a Proactive Approach to Service Delivery

    IT organizations can spend more than a hundred hours a week fighting fires, but that time could be better spent on developing innovative new applications and services. Remote management tools won’t be able to change this unless they can assess infrastructures in real-time: identifying at-risk servers, allocating the appropriate resources at the right moments, and ensuring that systems are viable under all conditions. Armed with these insights, companies can begin to build better applications and scrap or reassign servers in order to trim budgets and optimize infrastructure.

    Ensure Security

    It’s crucial for IT managers to take security into account when choosing between remote management providers. As companies begin to store allocate more and more crucial tasks to virtual assets, IT departments must ensure that data is transferred, stored, and managed as securely as possible.

    For that reason, you should be sure to grill potential providers on every security issue imaginable: encryption, two-factor authentication, username/password tokens, and more. Keep in mind that data should be encrypted both while it is in-transit and at rest.

    Going Beyond Remote Management

    As your network infrastructure becomes more complex, your ability to monitor and control your network must grow alongside it. Tools devoted singularly to remote management will get you part of the way there, but solutions such as TeamQuest’s Vityl suite offer a far more complete array of tools designed to meet the needs of IT professionals and business users alike.

    Companies want to optimize their IT spending and ensure they are not losing money through either the inefficient allocation of resources or costly service outages. Vityl Adviser provides the holistic views of IT infrastructure that a performance analyst needs to keep ahead of potential service problems as well as the ability to drill down to specific services and systems.

    But instead of simply preventing disasters, Vityl also helps to improve communication between IT and the business, helping it to justify its value and even secure more resources. Instead of wasting time manually managing and generating reports, Vityl Dashboard gives performance analysts direct access to performance, business, and reporting metrics, then converts it into terms of profit and loss that executives understand.

    If implemented correctly, remote management permits performance analysts to keep vigilant watch over IT resources and make adjustments before costly errors occur.