Vityl Dashboard: Getting IT and the Business on the Same Page

    February 29, 2016

    By Dino Balafas

    Business and IT need to converge on their goals, but that process can’t start until these parties learn how to speak the same language. Our recently unveiled Vityl Dashboard simplifies the conversation, enriching it with unprecedented metrics management.

    It’s a make-or-break moment for business and IT teams — consumer-facing digital services are driving bottom lines in a market where winners are increasingly determined by agility and the ability to disrupt. Not every company needs to be a digital front runner, but they do need highly efficient and effective IT systems in order remain competitive.

    This has led to something of a digital arms race across industries, where business leaders instruct their IT teams to integrate a growing array of digital services. This in turn requires new masses of server hardware and cloud subscriptions for support.

    There’s just one issue with this: leadership and IT teams most often have different understandings of what goals like “agility” and “disruptiveness” actually look like — as well as what they cost.

    The complicated, dense IT systems of today are difficult to even keep running, much less explain, breeding frequent misunderstandings between IT and business leaders. Far from benign, these misfires lead to “digital incompetence,” which Gartner predicts will dislodge 25% of companies from their current market standing by next year.

    Every organization has to adapt, but how do they get IT and business on the same page?

    Finding Common Ground

    Last year, CIO described this lack of communication as a “State of Crisis,” citing troubling proprietary research. They found that while 80% of IT leaders see trust and credibility building as highly important, only an abysmal 0.04% believe their departments to be effective at communicating with employees outside the IT department.

    Indeed, just 11% of IT leaders see themselves as “truly part of the business,” despite the fact that IT is now a primary driver of revenue.

    To remedy this situation, CIO recognizes how important it is that the goals of IT and business not just align, but “converge.” In addition to meeting frequently and articulating their positions — something New Horizons touches on with IT-business “cross-education” — IT leaders and the C-suite must come to the understanding that their interests are very much united.

    As Johnson Controls’ VP of IT Building Efficiency then observed, “IT is the business and needs to start acting like it.” There’s no such thing as an island in a successful business, and you need to introduce two critical qualities to prevent this kind of isolation and disconnection from taking place: transparency and control over metrics.

    Metrics and Visibility Are the Starting Point and End State

    No matter how adept IT professionals become at describing their systems, no measurement will ever be more meaningful (and transparent) in the eyes of business leaders than the simple language of dollars and cents.

    Our Vityl Dashboard is finally bringing comprehensive IT metrics and visibility together, translating them into single, easy-to-read measures of business value. With a constant eye on everything underneath the hood, automated predictive analytics from our Vityl suite compile thousands of real-time IT metrics and assemble them as single Risk or Health figures. These measurements form a common language that both IT and business leaders can understand and discuss.

    “How much will adding a complicated service feature cost and look like?” your CFO wonders aloud. With Vityl, IT professionals can answer immediately, demonstrating real-time predictions and hardware requirements from their shared Vityl Dashboard.

    TeamQuest’s proprietary set of advanced algorithms and machine learning models take the complexity out of IT by applying tools of an unprecedented sophistication and rigor — it’s like a beautiful faucet with infallible plumbing to match.

    Companies will continue adopting even more technologies to keep pace with changing markets, which means that explaining IT systems isn’t going to get any easier. But just as companies wouldn’t enter a digital market using traditional tools, they shouldn’t expect conventional IT strategies to pass muster in the near future.

    For tech-savvy businesses, we’re not just solving old problems — we’re removing the need to even ask the question in the first place.

     (Main image credit: kaboompics/Pexels)