Accelerate Business with IT Service Optimization (ITSO)

To stay competitive, business units are demanding more IT services, faster and with greater reliability. The increased intensity and speed of change requires greater IT agility to keep the business moving forward, even while underlying technology and processes are all more complex. At the same time, IT budgets are being constrained or reduced. They don't make it easy.

The only sustainable way for IT organizations to continue to meet business needs and expectations is to become more efficient. Highly efficient IT is better equipped to move at the speed of business.

Greater IT efficiency doesn't happen on its own. It requires a smart, systematic process for optimizing the planning and delivery of IT services, a process that ensures that your IT investment delivers the greatest possible value to your organization without undue risk. That process is called IT Service Optimization (ITSO).

IT Service Optimization (ITSO)

The goal of ITSO is to accelerate business and improve IT efficiency. It is a systematic, repeatable process for consistently meeting IT service levels while minimizing costs and mitigating service delivery risks. While this can be achieved in a multitude of ways, from moving to cloud services to avoiding bottlenecks to better aligning IT with business objectives, ITSO provides the framework for proactively providing the infrastructure needed to support business goals.

What are the benefits of ITSO?

ITSO increases the business value of IT, making the IT organization more efficient and effective. It helps organizations move from being reactionary to a more mature process of proactive planning, provisioning and aligning with business objectives.

ITSO offers several benefits:

• Faster, more successful application rollout
• Greater return on IT investment
• Consistent IT service delivery
• Proactive adjustment to business changes
• Optimized CapEx and OpEx
• Prioritized IT investments that align with business objectives
• More informed decision-making

ITSO is focused on the following areas:

• Ensuring business requirements are understood and documented for all IT services
• Streamlining performance testing and provisioning processes to deliver applications with optimal IT resources while taking both business requirements and data center architectural policies into consideration
• Managing services to ensure that risk levels align with business priorities under a variety of conditions
• Ensuring service levels will be met as workloads increase
• Providing quick detection and remediation of problems before they affect users, ensuring a permanent fix over time
• Ensuring the most critical applications function as expected
• Managing data center resources in an optimal manner to maximize utilization and adaptability
• Identifying underutilized capacity for redeployment
• Consolidating servers and predicting how combined applications will compete for resources

What is the ITSO Process?