Products

Performance management and capacity planning software for IT Service Optimization

TeamQuest Performance Software is a suite of four integrated products that help organizations optimize IT services, from performance management and reporting to event monitoring and capacity modeling. Products can be used individually or in combination to address various needs, and they scale to thousands of servers in complex, heterogeneous and virtualized environments.

TeamQuest Performance Software comprises these products:

• TeamQuest Model
  Capacity planning software  

Avoid bottlenecks entirely by accurately predicting the IT infrastructure required to support consistent service delivery at appropriate risk levels. Ensure systems are optimally configured, avoiding wasteful underutilization but ensuring systems are sufficient to meet required service levels. Experiment with what-if questions and see the effects of changes before they are made. Predict the impact of application changes, server consolidation, business expansion or workload growth, and allocate the right amount of hardware at the right time to meet business demands.

• TeamQuest IT Service Analyzer
  Performance investigation software  

Detect, investigate and diagnose service performance issues. Analyze and report the performance of IT services, combining performance data from multiple servers, applications, or other IT components. Analyze a problematic IT service or multi-tiered application and zero in on the IT component causing the problem, regardless of where that component may reside.

• TeamQuest IT Service Reporter
  Customized displays and reports for management  

Automatically create and distribute periodic performance reports customized with your logo and explanatory information. Generate reports customized for the intended audience, whether for your CIO, a business unit manager, or an IT operations manager.

• TeamQuest Alert
  Real-time status monitoring software  

Monitor activity throughout the enterprise and watch for problem conditions that could impact services. Report alarms when thresholds are exceeded and drill down to the cause before users are affected.

Enterprise focus

IT is often managed according to technology silos, such that each set of applications and servers is managed by its own organization. Occasionally there are functions, such as capacity planning, which span multiple silos. TeamQuest Performance Software is a heterogeneous solution that can make cross-silo performance and capacity management much simpler.

TeamQuest allows you to standardize on one tool and integrate data from various silos, providing a single point of reference with the same look and feel across every platform. A single tool providing consistent data and standardized processes creates a strategic advantage. Flexible reporting allows you to view that data in various ways and easily tailor reports for different needs.

TeamQuest Performance Software also provides drill-down analysis across enterprise IT operations. TeamQuest's IT Resource concept together with the federated Capacity Management Database makes it simple to drill down across multiple heterogeneous IT infrastructure components to quickly isolate the root cause of performance problems. You can start your analysis at a problematic IT service or multi-tiered application and then zero in on the IT infrastructure component that is causing the problem, regardless of where that component may reside within your enterprise.

IT service performance analysis

Analyze and report in terms that make sense to your business, helping to ensure that IT service performance is aligned with business objectives.

• Analyze and report IT service performance using IT Resources to combine performance data of various IT components that together form a service.
• Analyze all of the IT components comprising a service, including all of the server tiers and the network.
• Determine how much of each resource is being consumed by each IT service, business process, department, or application.
• Analyze performance in business terms to see how infrastructure is used or will be used by each business service.
• Accurately predict the resources required to support consistent service delivery at appropriate risk levels.
• Predict response time from different components in a multi-tiered environment.
• Mitigate the risks of stacking applications on a single server by understanding the impact on services before you consolidate.

Efficient and comprehensive data collection

TeamQuest provides a wide variety of data collection agents for capturing performance data from applications, middleware, databases, operating systems and other IT components.

TeamQuest Performance Software makes it possible for large IT operations to keep the optimal amount of performance data distributed in a manner that ensures efficient data collection and storage. You can access, analyze and report on distributed performance data without regard to where it is stored using a federated Capacity Management Database capability.