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Download the webinar: Exploring Infrastructure Management Buzzwords, Trends, and Concepts

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IT consultant Jon Hill presents a brief overview of infrastructure management history, examining the business and technology drivers for management change and clarifying some of the more important concepts and jargon such as:

• Business service management
• Business impact management
• Service level management
• Service delivery management
• Autonomic computing
• Virtualization and adaptive management
• Utility computing
• IT Process maturity
• Horizontal integration