Join TeamQuest's noted speaker Ron Potter as he highlights the benefits of Service Level Management and reveals how Capacity Planning's contributions are key to its success. Ron explains how to integrate SLM and Capacity Planning processes to deliver superior services to your customers. He provides detailed examples of how Capacity Planning can support SLM processes and shows you how to stay ahead of service level requirements while aligning IT with the business.
Also in this webinar learn about:
- Trends in SLM and Capacity Planning
- SLM and Capacity Planning Best Practices
- Service Level Metrics
- Tools for Success
Size: 840 KB 
