• Utilizing Effective Capacity Planning & Performance Management Solutions In The Data Center
    We continually receive requests for an overview of capacity planning and performance management. In this 'You asked for it' webinar, TeamQuest's Pascal Wallenius highlights the importance of utilizing a comprehensive IT management solution. During this technology overview, Pascal will demonstrate how to:
    • Meet service levels
    • Respond to a new business initiative
    • Deliver services for a minimal cost
    • Lead the company into new revenue opportunities
    Think of it as a crash course brought to you by TeamQuest University.
  • Evaluation Scalability Parameters: A Fitting End
    This is the final online article concerning the concept of application scalability. Here, you will learn how to determine value of the parameters that control scalability.
  • How to Get Unbelievable Load Test Results
    Like the fantastic characters in a Ripley's museum, this article examines some fantastic results produced by performance experts. Come inside and see how to keep your response time constant under any load! After all, seeing is believing ... or is it?
  • Of Buses and Bunching: Strangeness in the Queue
    This article explains how correlated or bunched requests can impact capacity planning results. An especially important example is the impact of highly correlated Internet traffic on sizing buffers in IP routers and HTTP servers.
  • Capacity Calculations: Handle with Care
    This paper discusses avoiding calculation results that are more precise than is justified by precision of corresponding measurement input data.
  • "The LA Triplets" Quiz
    This is a little quiz to test your understanding of the triplet of numbers that appear in the UNIX® load average (LA) performance metric.
  • UNIX Load Average Part 1: How It Works
    In this online article Dr. Gunther digs down into the UNIX kernel to find out how load averages (the "LA Triplets") are calculated and how appropriate they are as capacity planning metrics. If you haven't taken the quiz, you should consider doing so before reading this article. With apologies to Jules Verne and his novel "20,000 Leagues Under the Sea" I might equally have entitled this piece, "20,000 Lines Under the Shell."
  • UNIX Load Average: An Addendum
    Several readers have queried my statement in Section 4: Kernel Magic of my online article that the sampling rate of the calc_load () function in the Linux kernel is once every 5 seconds rather than once every 5-th second. This addendum tries to address that confusion.
  • UNIX Load Average Part 2: Not Your Average Average
    This is the second in a two part-series where we explore the use of averages in performance analysis and capacity planning. Part 1 described some simple experiments that revealed how the load averages (the LA Triplets) are calculated in the UNIX kernel. In Part 2, I'll compare the UNIX load averaging approach with other averaging methods as they apply to capacity planning and performance analysis.
  • UNIX Load Average Reweighed
    This is an unexpected Part 3 to the discussion about the UNIX load average metric. Part 1 describe what the kernel code does, while Part 2 explains how the load average actually computes the equivalent of something called an Exponential Moving Average (EMA), such as you find at for doing stock market analysis. I say "unexpected" because I thought I'd said everything there was to say about that topic. But recently someone asked me about where the weight factor Exp(5/60) comes from, and I realized I had somehow skipped over the details of that point. Here, I rectify that omission. As you'll see, it's a rather deep topic in itself. I hope you find it interesting and helpful.
  • How to Write Application Performance Agents in TeamQuest Performance Software 7.2 or 8
    TeamQuest Performance Software provides unintrusive mechanisms for instrumenting applications and analyzing application performance. This paper describes how to use those mechanisms.
  • Commercial Clusters and Scalability
    In this paper we present an introductory analysis of throughput scalability for update-intensive workloads (such as measured by the TPC-C or TPC-W benchmarks) and how that scaling is limited by serialization effects in the software-hardware combination that comprises any platform.
  • How to Measure an Elephant
    This paper shows how to apply some of the scalability concepts introduced in the previous paper to the performance analysis of real computer systems.
  • Service Oriented Architecture And What It Means To Capacity Management
    Service Oriented Architecture (SOA) is one of the most talked about application development topics today. SOA provides a structure where applications or application components (i.e., services) more closely resemble business processes, where services are easily reused and interoperate well with each other. This paper explores the roles and changes SOA brings to capacity management.
  • Capacity Planning, Discipline for Data Center Decisions
    CIOs, managers and engineers will gain a greater understanding of the ins and outs of optimizing the business through capacity planning. This ebook illustrates successful processes with real world case studies. TeamQuest explains how service level management and capacity planning, two critical IT processes, share common goals.
  • Alarming and Event Notification Using TeamQuest Performance Software - Release 9.1
    Learn how to use TeamQuest Performance Software to set service level thresholds and alarms on performance parameters so that you know in advance when an anomaly is about to occur. This will allow you to tune your servers or business applications before customers are impacted. One TeamQuest Performance Software solution, TeamQuest Alert, is described in detail, demonstrating how this solution can notify you of a problem before your customers notice any performance deficiencies or delays.
  • Dixons Stores Group, plc Right-sizes Systems for Holiday Shopping
    With the results generated from using TeamQuest Performance software for 20 servers in their Solaris systems, Dixons justified purchasing TeamQuest for the ~170 servers in their Windows NT environment in five minutes. Companies looking for performance management and capacity planning solutions need to make quick decisions when it comes to performance solutions and according to Dixons, TeamQuest helps you do that.
  • VeriSign Scales Systems for Growth
    With hundreds of servers in their UNIX environment, VeriSign Global Registry Services (VGRS) provides and supports mission-critical services to over 100 mass-market internet domain name registration organizations. When VeriSign came to TeamQuest, they knew they needed a capacity planning tool. They chose a combination of TeamQuest products for their performance management solution and were able to do capacity planning without suspending production.
  • Orange Reduces Hardware Costs
    Orange, a subsidiary of telecommunications giant France Telecom, uses a wide variety of servers and applications to provide services for both commercial and consumer wireless communications. Their challenge was to implement an efficient, integrated performance management system. Beyond that, Orange also now plans the evolution of the hardware architecture and properly tests their systems, significantly reducing hardware and software purchasing costs.
  • NCR Corporation Avoids Unnecessary Hardware Costs
    As a TeamQuest customer, NCR is seeing a significant amount of cost avoidance in their technology service division. In the past, if NCR had performance issues the first response was to buy more hardware. Now, with the combination of a performance management and capacity planning solution, NCR gets the most out of hardware already in place.
  • IBM's Perspective: Business Critical Linux
    Why should companies running data centers with 100s or 1,000s of servers be willing to trust Linux to run critical business applications? Mr. Scott Handy, VP, worldwide Linux strategy at IBM, will answer this question and also explain how and why IBM is working to ensure that key Linux applications are available across the entire IBM eServer line.
    In addition, Kathy Cacciatore, Senior Marketing Manager at IBM, will show how IBM's POWER architecture is particularly well-suited for hosting crucial Linux-based business applications.
  • ITIL Best Practices - Revealing Business Value
    IT consultant Ron Potter discusses one of the biggest challenges today - helping the business understand the value of the work being done by IT professionals. This presentation provides suggestions on how to market the results of your work in ways business leaders will better understand the value of your work and appreciate your efforts.
  • Server Consolidation - Back to Basics
    Many vendors talk about server consolidation, but few actually know how to do it successfully. Join Lantern Corporation's, Nanjundiah Chandrasekhar as he discusses best practice steps for consolidation. Mr. Chandrasekhar will discuss:
    • The need for decoupling layers within infrastructure by drawing parallels with other successful layered/decoupled models.
    • The typical data center today and how "decoupling/virtualization" works in the data center.
    • Chargebacks and the key roll they play when a decoupled architecture is in place.
    • Real-world results.
  • Optimizing Data Center Performance and Building ROI
    IT organizations remain under strong pressure to achieve cost containment and budget control through implementing operational efficiencies, while at the same time demonstrating alignment with the business. These pressures are driving the ongoing need for IT organizations to conduct effective performance management and capacity planning processes and to support these processes using performance management software. IDC analyst Tim Grieser discusses these issues and examines methods that IT can effectively use performance management processes and software tools to help achieve these goals.
  • CenturyTel Prevents Major Service Failure
    CenturyTel prevented a major service failure when switching customers to new billing software by correcting a significant bottleneck the day before the conversion. CenturyTel also eliminates unnecessary hardware and spots bottlenecks and resolves them before they affect users.
  • The Renaissance of Performance Management and Capacity Planning
    TeamQuest's Bob Torz believes there needs to be a renaissance in performance and capacity management, but with a twist. Organizations now want to look at performance with a business service point of view, making it easier to demonstrate the affect that IT performance has on critical business processes. One solution for the 21st century lies in implementing IT Service Optimization (ITSO) which allows Business Service Management to drive performance and capacity management using TeamQuest performance tools.
  • Is your company ready for the Virtual Environment?
    IDC Program Vice President Dan Kusnetzky discusses user trends shaping the Virtual Machine environment.
    • Discuss Dynamic IT as a way to respond to user trends
    • Discuss Virtual Environment Software as the software making Dynamic IT possible
    • Show where Virtual Machine Software, including VMware, fits in the Virtual Environment Software market
    • Show how proper deployment of Virtual Environment Software can address organizational needs
    • Discuss challenges and how Virtual Machine Software is addressing them
  • IT Service Optimization - Best Practices for IT Service Delivery
    TeamQuest's Mike Ellis explains ITSO - the goal of every data center. This webinar explains the following:
    • Understanding and translating business requirements
    • Architecture selection for virtualization approaches
    • Pre-deployment scalability testing
    • Provisioning into a consolidated environment
    • Using business data to assist in sizing and monitoring
    • Managing and maintaining a consolidated environment over time
    • Managing the risk of service delivery
  • The IT Infrastructure Library (ITIL) - Where to start. How TeamQuest can help.
    IT consultant Ron Potter provides a brief overview of IT Infrastructure Library (ITIL) and explains how to achieve ‘quick wins' with the TeamQuest approach with real world examples. Using ITIL best practices can help you leverage your existing toolset to assist other departments within your IT organization in providing quality IT services.
  • Measuring Pre-Production Application, System and Performance Volume Stress Testing with TeamQuest
    Nearly everyone employs some level of application and system testing prior to introducing changes into the production environment - ensuring quality and minimizing possible disruptions to business operations. The problem most organizations face in trying to address performance problems is building test platforms large enough to emulate production volumes. As a result, few companies perform performance related tests at actual production business levels. Discover how TeamQuest performance software can be a more cost effective solution to identify potential performance problems during pre-production testing and reveal long term risks to capacity plans due to changes in resource consumption.
  • Solve Security Issues through Best Practices and Policies
    Forrester analyst Khalid Kark discusses solving security issues through best practices and policies. Kark presentation explains how to effectively manage information risks by developing a comprehensive compliance program.
  • Preparing for the IT Infrastructure of the Future
    Technology advances quickly, and what seems "state-of-the-art" technology today will be mainstream by 2010 and inadequate by 2015.
    This Webinar offers a perspective on the changes and trends in technology, business and society which will influence enterprise IT infrastructure (and IT operations) over the next decade.
    What will the "perfect" infrastructure look like in 2015, and how might you get "there" from "here"?
    Join Stephen Prentice, from Gartner as he offers essential guidance for strategic planning inside every enterprise.
  • TeamQuest Probes for Unisys MCP Systems
    Observe the performance of your systems
  • TeamQuest Extended NAP Probes for Unisys MCP Systems
    Observe the performance of your systems
  • TeamQuest SMFII for Unisys MCP Systems
    Pinpoint problem areas with ease
  • TeamQuest PMPlus for Unisys MCP Systems
    Manage all aspects of your ClearPath environment
  • TeamQuest Express for Unisys MCP Systems
    Pinpoint problem areas in system performance with a tool that is easy to use and understand
  • TeamQuest Model for Unisys MCP Systems
    Predict computer system performance with confidence
  • TeamQuest OSAM for Clear Path OS 2200 Systems
    Monitor and manage your system resources
  • TeamQuest PAR for Clear Path OS 2200 Systems
    Analyze SIP and I/O trace data
  • TeamQuest Baseline for Clear Path OS 2200 Systems
    Pinpoint problem areas with ease
  • TeamQuest Probes for Clear Path OS 2200 Systems
    Observe the performance of your systems
  • TeamQuest Model for Clear Path OS 2200
    Predict computer system performance with confidence
  • TeamQuest LA for Clear Path OS 2200 Systems
    Minimize system log file processing
  • TeamQuest TIP-LA for Clear Path OS 2200 Systems
    Minimize TIP performance monitor (TPM) audit trail processing
  • TeamQuest MSAR for Clear Path OS 2200 Systems
    Control mass storage and maintain your OS 2200 systems
  • TeamQuest MSManager for Clear Path OS 2200 Systems
    Control mass storage and maintain your systems
  • TeamQuest D-Fragger for Clear Path OS 2200 Systems
    Defragment fixed mass storage
  • TeamQuest RemD-Fragger for Clear Path OS 2200 Systems
    Defragment removable mass storage
  • TeamQuest MS2200 for Clear Path OS 2200 Systems
    Manage your mass storage on OS 2200 systems
  • TeamQuest PM2200 for Clear Path OS 2200 Systems
    Manage the performance of OS 2200 systems
  • TeamQuest PMPlus for Clear Path OS 2200 Systems
    Manage your ClearPath system with a single solution
  • Points of Light Foundation - Linking Millions of Volunteers over the Web
    Lacking essential visibility, Points of Light system administrator Carlos Estrada really needed a dependable and accurate online monitoring tool that gave him alerts so his department could immediately respond to any problems. The TeamQuest software solution enabled them to ensure server availability for donations equaling $5 million for thousands of non-profits in their database in a short amount of time.
  • Increase Business Success through ITIL & Service Predictability/Modeling

    Join Plexent co-founder Robert Worley as he discusses ITIL and Service Predictability/Modeling. Worley's presentation will provide valuable insight into accelerated implementation of ITIL. He will address the common pitfalls associated with IT related process improvement initiatives and illustrate methods to reduce timelines and associated project costs related to process optimization.

    Gain greater insight into the processes of ITIL and discover how you can begin to monitor capacity of key services such as messaging and financial systems. Take the next step and understand how to model or predict capacity at the service level and what levels of service are truly costing your corporation.

    Register today and extend your understanding of the big picture surrounding ITIL's evolution/adoption and understand how IT departments can utilize tools and best practices from Plexent and TeamQuest to quickly and accurately translate business objectives into IT priorities.

  • Why do Capacity Planning?
    Join TeamQuest Enterprise Performance Specialist Jim Smith in this podcast as he discusses the importance of capacity planning. He will describe how it relates to ITIL and gives examples of capacity planning best practices and solutions.
  • How to Right-Size Hardware

    Failing to right size your IT infrastructure almost certainly has a negative effect on efficiencies, costs and productivity for your business.

    View this webinar to understand the pitfalls of having too much or too little hardware. Learn how to achieve the appropriate hardware balance to bring your company increased profits and improved availability.

    Speaker Jeff Schultz addresses the importance of right-sizing hardware, discusses best practice processes, and provides real-world examples.

  • Improving Application Development Rigor-How Capacity Management can Help

    Join TeamQuest Best Practices Manager Ron Potter as he describes how Capacity Management can assist application teams in improving application performance.

    In this webinar learn how to:
    • Improve the customer experience by ensuring applications perform well when first introduced into production environments
    • Reduce costs by discovering poor performing applications while still in development phases
    • Enhance productivity both in business and IT by reducing or eliminating capacity related outages
    • Better estimate new application infrastructure needs through simulation, resulting in more accurate understanding of total cost of ownership and make more informed business decisions on proceeding with development activities
    • Improve application availability by discovering potential bottlenecks during development and testing processes, permitting corrective actions to be taken before bottlenecks are experienced by service consumers

  • How to Manage Blade Servers
    Join TeamQuest Product Manager Pascal Wallenius as he discusses IT performance solutions for blade servers. Pascal describes the benefits of blade servers and the growing demands being placed on capacity planners in regard to this unique server environment. Listeners will gain insight into the importance of effective blade server management.
  • Why SOA Matters
    Join TeamQuest Best Practices Manager Ron Potter as he explains Why SOA Matters. Learn how SOA improves the agility of IT by loosely coupling services for maximum flexibility and cost efficiencies. Gain new insights about how SOA really works from applications and infrastructure perspectives, as well as the benefits and challenges associated with it.
  • SOA and What It Means to Capacity Management

    Join TeamQuest Best Practices Manager Ron Potter to learn why Service Oriented Architecture (SOA) is one of the most discussed application development topics today. SOA can help businesses achieve greater agility, leverage existing infrastructure and applications without rebuilding from scratch, and can be implemented incrementally.

    This webinar describes:
    • The architecture of SOA including components, services, and processes
    • Reasons for implementing SOA
    • The basic structure of SOA
    • Analogies to help you understand SOA concepts
    • SOA challenges and examples
    • What SOA means to Capacity Management - what changes and what stays the same

  • Overwhelmed with ITIL? Start with ITSO

    Join TeamQuest IT Best Practices Manager Ron Potter to learn how IT Service Optimization, or ITSO, can help implement ITIL quicker and with better returns.

    This webinar describes:
    • How to position yourself for ITIL implementation
    • How ITSO came to be and the rewards we found
    • Why ITSO works so well with ITIL components
    • The Business Perspective
    • Influences from SOA
    • Why ITSO is an exceptional ITIL alternative

  • How To Optimize IT Services
    Join TeamQuest Best Practices Manager Ron Potter and Senior Marketing Expert Jennifer Merfeld as they explain "How to Optimize IT Services." Learn how to consistently meet IT service levels while minimizing costs and mitigating risks by using TeamQuest's five-step IT Service Optimization (ITSO) process. Built upon ITIL best practices, ITSO outlines effective processes for capacity planning and service level management.
  • Improve Server Management with Exception Reporting

    Finding a better, faster and more accurate way of managing server performance is absolutely mandatory in today's critical IT environment. Manually monitoring each server is inefficient and server problems cost money. IT management is constantly asking, "Are there capacity issues ahead? Which servers need attention? Do we underutilize systems? Will we have issues next month?"

    Join Enterprise Performance Specialist Vern Steidl as he explains how to "Improve Server Management with Exception Reporting." Learn how exception reporting enables IT support staff to focus on the servers requiring attention and how easy it is.

    In this webinar you will learn:
    • What exception reporting is and why it is so crucial to have in your IT environment
    • How and why exception reporting increases quality of service
    • How exception reporting gives you financial control
    • How to detect and predict server downtime through linear trend analysis
    • How to detect servers that are under or overutilized through short term analysis
    • How server data and incidents are easily pinpointed and reported
  • The Art of Server Consolidation
    Server consolidation is a hot issue, primarily due to the potential cost-savings in hardware, software, staffing and facilities. According to Gartner, 94% of IT departments are either considering server consolidation or are currently consolidating. Data center managers are constantly being asked to "do more with less" in the IT environment. Is server consolidation the solution to your IT problems? Find out, in the "The Art of Server Consolidation" Podcast.
  • Crossing the Chasm from Business Needs to Resource Requirements

    Capacity Planning uses highly sophisticated component and process monitoring and usage modeling, to help customers improve plans for growth. The missing link is providing the ability to directly map the business user that is served by the infrastructure (the transaction) with specific resources that are being consumed. TeamQuest and OpTier have found the missing link.

    Join TeamQuest's Joe Rich and OpTier's Motti Tal, as they discuss this unique solution that provides a cohesive link between business needs and IT expenditures that is not available with any other capacity planning solution in the world.

    In this On Demand Webinar learn how to:
    • Better align predicted business growth with infrastructure needs.
    • Understand the direct business implication of infrastructure configuration or purchasing decisions.
    • Improve quality of service and optimize IT processes.
    • Predict the business impact of virtualizing and consolidating different applications and business activities.
    • Predict how growth in one line of business will impact specific IT resources.
    • Predict the business impacts of consolidating different applications and business activities.
    • Predict when IT should provision new infrastructure to meet specific business demands, such as for increased demand due to a new marketing campaign, a major acquisition, etc.
  • The Evolution of Capacity Planning
    Listen to "The Evolution of Capacity Planning" podcast and explore the changes in capacity planning, past to present. Understand the importance of capacity planning, as well as various methods and techniques. Mr. Rich will explain the process of how to build an effective capacity plan, provide best practices tips, and outline common pitfalls.
  • Funding ITIL through Capacity Management
    Join TeamQuest ITIL Best Practices Manager Ron Potter as he discusses the benefits of beginning an ITIL implementation with Capacity Management. Ron highlights ways to gain C-Level support and explains the value of ITIL. Use the savings from a Capacity Management implementation to fund the remaining components of ITIL and discover solutions for success.
  • Modeling Multi-Tiered Applications

    In today's IT infrastructure many large-scale applications are implemented in an environment using tiers of identical servers to support layers of application functionality. This approach often results in a complex environment for capacity planners. Join TeamQuest's Director of Strategic Alliances Joe Rich as he discusses how to model multi-tiered applications. This webinar will provide a simple yet powerful solution to a complex problem.

    In this webinar listeners will:
    • Learn what a multi-tiered application is.
    • Learn how to identify capacity planning issues for multi-tiered applications.
    • Examine several approaches for modeling a multi-tiered application.
    • Learn how TeamQuest Model allows the capacity planner to take an enterprise-wide approach to modeling a multi-tiered application.
    • Explore an example showing how this approach to modeling reduces the complexity of the application environment and provides a logical method for evaluating the results of our modeling activities.
    • Look at an actual case study for a multi-tiered application using one of the modeling approaches.

  • Top IT Challenges in a 700-bed Hospital
    IT organizations supporting hospitals or clinics are perpetually concerned with space and cost constraints. IT, necessary as it may be, often takes a backseat to more pertinent business issues like patient care, cutting edge medical equipment, and service offerings.
    Join John Seifert, enterprise performance specialist for TeamQuest, as he shares his experiences in working in IT for a 700-bed hospital back in the 90s. He reminisces about the challenges they faced then, and how time and technology have changed since.
  • TeamQuest CEO introduces new Release 10
    Many are saying Release 10 from TeamQuest Corporation is the most innovative enterprise performance and capacity management software available today.
    TeamQuest has always been about business-aligned IT service optimization (ITSO). This latest release further supports that by providing the ability to analyze together the disparate components relating to a service. Release 10's enterprise-class Capacity Management Database serves up performance data regardless of where it is stored, and enables drill down across distributed heterogeneous components.
    Join TeamQuest CEO Jerred Ruble as he discusses Release 10, the primary business drivers behind it, how customers influenced it, and why Release 10 is in a league of its own.
  • Leveraging IT Business Priorities and Trends in the Retail & Manufacturing Industries
    Retail, wholesale, and manufacturing organizations understand the importance of cost savings in their IT organizations. Many are being forced to do more with less. New technology solutions are helping organizations better utilize existing resources, meet service level agreements, and improve business intelligence. TeamQuest Enterprise Performance Specialist John Arnold describes trends and solutions that leaders in the industry are implementing, providing an immediate impact on the data center. Arnold describes how analytic modeling can provide the data necessary for best practices such as virtualization, leading to significant data center performance improvement.
  • ITIL Version 3 Preview

    Experts say the new ITIL version 3 (v3) emphasizes the business case for IT services and focuses more on the integration between IT and the business. The goal of the revision is to make ITIL easier and less expensive to implement. Join noted IT Best Practices Manager Ron Potter as he previews what the new version has in store and why it's been refocused with a new audience in mind.

    Also in this webinar you will learn about:
    • The evolution of ITIL
    • What ITIL v3 is and what it means to you
    • The core practices of ITIL v3 and release timeline
    • If you should wait for v3 or continue implementing v2
    • ITIL v3 certifications

  • New Software Release: Advanced Features for IT Service Optimization

    Learn about the next evolution in Capacity Management software, enabling IT to deliver optimized services to business. Join TeamQuest's Senior Software Engineer and Product Manager Scott Adams as he overviews TeamQuest Performance Software Release 10. Scott will discuss the entire suite, explain the new product features such as improved IT service optimization capabilities, federated Capacity Management Database, easy drill down analysis across enterprise IT operations, open access, rich Web-based interface, and customizable management reporting. In this webinar learn exactly why people are saying Release 10 is the most innovative enterprise performance and capacity management software available today.

  • Ensuring Service Availability
    Next generations technologies such as SOA, IMS and SDF are forcing the telecommunications industry to undergo rapid change which includes that of its core architecture. These technologies require more Capacity Management involvement earlier in the service implementation process when designing and scaling the IT infrastructure to support various and multiplying service types and the prospect of supporting extreme transaction processing. Join TeamQuest's Keith Hanna as he discusses the mission critical role that TeamQuest plays for the telecom service provider. TeamQuest provides the telecom operator the data and analysis tools to realize complete confidence that these next-gen environments will deliver the service quality necessary to attract and retain rapid subscriber adoption.
  • TeamQuest's IT Resource Concept Makes Complete Business Sense
    The ability to analyze and report performance in business terms using TeamQuest Performance Software is further enhanced with the introduction of IT Resources. IT Resources allow you to merge performance data from components that together implement a particular IT service, enabling you to examine and optimize performance in business terms. You can drill down from higher-level IT Resources to the actual hardware or software components involved in providing a particular IT service, regardless of where those components may reside. In this way, IT Resources provide for an enterprise-wide drill down capability, crossing technology silos and even data centers.
    Join noted speaker Scott Adams, as he talks about the IT Resource concept and how it can be used to analyze performance in ways that make complete business sense.
  • Mississippi Department of Corrections Resolves Performance Issues
    The Mississippi Department of Corrections used TeamQuest Performance Software to reduce CPU utilization of its Oracle database from an average of 80 percent to 40 percent and avoid additional hardware purchases totaling more than $60,000.
  • IT Service Reporting: Showing the Business Value of IT

    IT executives are expected to do more than simply provide reliable technology for their organizations. They must also demonstrate to management and client organizations that IT is delivering true business value. Can you show how IT contributes to the overall success of your business? To do that, reporting must have business relevance by showing how IT service performance relates to key business objectives. Join TeamQuest Software Engineering Manager Mark Manness as he explores IT service reporting and gives new insight on how to communicate the business value of IT.

    Also in this podcast learn:
    • How IT service reporting has changed
    • How to relate IT service performance directly to business objectives
    • Why there is a gap between IT and the business
    • How to create effective IT service reporting
    • How consolidation and virtualization make management reporting more of a challenge
  • ITSO Best Practices: Solving Business Problems with 10.1

    Every IT organization wants to achieve optimization. The goal of IT Service Optimization (ITSO) is to consistently meet IT service levels while minimizing infrastructure costs and mitigating service delivery risks.

    Learn how ITSO can help you:
    • Optimize the planning and delivery of IT services
    • Reduce total cost of ownership (TCO)
    • Consistently meet IT service levels
    • Minimize infrastructure costs and mitigate risks
    • Improve asset utilization
    • Proactively adjust to business changes
    ITSO, along with new functionality in the latest release of TeamQuest software, also helps you align IT services with business unit goals, quickly group and manage IT resources, and easily show relationships within the enterprise.

    Join TeamQuest Principal Engineer Scott Adams as he explains ITSO, highlights functionality in TeamQuest Performance Software Release 10.1, and solves business problems through real-world examples.

  • Build a Consolidation Strategy
    There are five key steps when planning a consolidation strategy:
    1. Identify consolidation candidates
    2. Develop a plan for consolidation
    3. Validate consolidation strategy
    4. Track consolidation performance
    5. Manage and evaluate on an ongoing basis
  • Align IT with Business Goals
    Understanding business unit objectives and translating them quickly and accurately into IT priorities is essential today. Just as critical is the ability to effectively communicate IT planning and performance data in a way that is useful to business unit management. As the information backbone of the business, your IT organization plays a critical role in helping the business gain a competitive advantage, reduce risk, and ensure growth and longevity.
  • Bring New Services Online
    Integrating new applications into your server environment involves considerable risk. How do you ensure that the applications will perform as required... that your servers are adequately configured for the applications... and that desired performance will be achieved when a production-level workload is applied? In order to prepare critical applications for production, you need a way to determine the optimal system configuration and to validate readiness for the workload stress of your production environment.
  • Top 5 Reasons Capacity Planning Fails

    Listen and find out if you are utilizing performance software to accurately predict future resource needs, reap revenue-saving outcomes that let you bring new services online without spending more capital, and effectively plan the management of your IT systems. Join Best Practices Manager Ron Potter as he describes the top five reasons capacity planning fails. Because if you aren't effectively planning for the future you could be in for a rude awakening.

    Also in this webinar:
    • Examine real-world capacity planning success stories.
    • Ensure capacity planning is effective and aligned with business goals.
    • Discover the vital role and tools of network designers, architects, and administrators.

  • Enhance Enterprise-wide View of Unisys MCP Systems with TeamQuest Harvest
    In this podcast, join Software Engineer Manager Marsha Griffin as she explains how TeamQuest Harvest provides the capability to consolidate data from multiple systems into an enterprise database. Explore how harvesting data to a TeamQuest Enterprise Database enables multi-system analysis and how easily TeamQuest Harvest for Unisys MCP Systems gathers data from TeamQuest SMFII. Listen now to find out why TeamQuest Harvest is a must have in your Unisys MCP environment.
  • Healthcare Transparency and IT
    Care Delivery Organizations (CDOs) are undergoing a significant transformation that's being driven largely by consumers and government regulations. Consumers want to make informed choices regarding care providers, the quality and cost of care they seek, and treatment options.

    Federal regulations also support the move toward more consumer-directed healthcare. An executive order signed in August 2006 expands transparency initiatives as a way to control costs, improve quality of care, and allow consumers to shop for healthcare much like they'd shop for other purchases.
  • Capacity Planning's Vital Role in Service Level Management

    Join TeamQuest's noted speaker Ron Potter as he highlights the benefits of Service Level Management and reveals how Capacity Planning's contributions are key to its success. Ron explains how to integrate SLM and Capacity Planning processes to deliver superior services to your customers. He provides detailed examples of how Capacity Planning can support SLM processes and shows you how to stay ahead of service level requirements while aligning IT with the business.

    Also in this webinar learn about:
    • Trends in SLM and Capacity Planning
    • SLM and Capacity Planning Best Practices
    • Service Level Metrics
    • Tools for Success

  • What's the Real Value of IT in the Insurance Industry?

    The insurance industry is a complicated business. The right IT strategies can save insurance businesses millions, yet insurance business leaders still question the value of IT.

    Common business perceptions are:
    • I don't see the value of IT so how do I know dollars are well spent.
    • Technology is expensive. We can get by with what we have, so why purchase more?
    • I'm not sure new technology ever saves money, increases productivity or improves customer satisfaction.

    As new technologies emerge, business leaders who realize the value of IT and leverage it consistently, harvest the short- and long-term benefits that IT brings. If CIOs cannot communicate effective answers to these business concerns, then the gap between IT and the business widens, preventing the business from realizing its full potential. So where do we go from here? Listen to this podcast now to find out!

  • Scott & White Launches Capacity Planning Strategy with TeamQuest Performance Software
    Edward Ley, a UNIX system administrator at Scott & White Hospital and Clinic, leads a team that manages a complex and evolving environment. This paper discusses Scott & White's IT infrastructure and how Ley and his team use TeamQuest software to monitor their enterprise and support their capacity planning strategies.
  • Healthcare Revenue Cycle Management and IT
    While healthcare organizations are focused on quality care and patient safety, tremendous cost pressures make revenue cycle management (RCM) a front-and-center issue. With approximately 25% of US hospitals operating on negative margins, a hard look at RCM processes and workflows is imperative.
  • How to Gather Chargeback Usage Data

    With today's financial climate and tough credit markets being the way they are, IT budgets are under the microscope more than ever. IT chargeback is an alluring solution to controlling IT usage in the same manner business controls office supplies and travel. Understanding proper data usage gathering is key when determining and enforcing chargeback policies.

    Join Enterprise Performance Specialist John Seifert, as he walks you through the process of "How to Gather Chargeback Usage Data." John describes the financial process, shows you how to easily use and assign workloads, and provides a simple and detailed chargeback data solution using TeamQuest Performance Software. Watch this on-demand webinar and find out how your organization can dramatically improve the accuracy and timeliness of your chargeback system.

  • Virtualization Requires Careful Planning

    When it comes to servers, virtualization is a very hot topic. Server virtualization holds the promise of more computing power, lower costs, and better server management. But is this emerging area also reviving a traditional discipline? It appears virtualization is reviving interest in and the need for capacity planning.

    Why does Capacity Planning play such an important role in virtual environments? How do you best blend these areas? And how do you find the right capacity planning solution for your needs?

    Join Gartner analyst Cameron Haight as he provides the answers to these questions and gives insight from a market and customer best practices perspective.

  • VocaLink Mitigates Risks Associated with Application Deployment
    VocaLink, a powerhouse behind the UK's payment processing system, used TeamQuest Performance Software to accurately test new applications going into a new server environment, minimizing risk and optimizing the use of hardware resources. Before TeamQuest, the company was using a disproportionate amount of CPU.
  • Fortune 200 Insurance Company Reduces IT Costs by 25%
    TeamQuest Performance Software saved Fortune 200 Insurance company $5 million in hardware expenses and $800,000 in annual call center operations.
  • Performance Analysis and Capacity Planning in Virtualized Environments

    As virtualization becomes more complex, so does the struggle to optimize your data center while meeting business demands. Clearly, virtualization increases the flexibility and fluidity of your IT infrastructure and the need for powerful performance analysis capabilities becomes absolutely essential. Without a proper capacity planning discipline in place, you are putting your business at risk. And in a complex virtualized environment, that risk is high.

    Find ways to lower the risk, join Software Engineering Manager Mark Manness as he explains how Capacity Management optimizes your virtualized environments and keep you ahead of the virtual game.

  • DCI Maximizes IT Services for Banks with TeamQuest Software
    In order to make valuable IT decisions to increase processing system capabilities, DCI needed a capacity planning tool that provided accurate performance modeling and what-if predictions on the financial institution's flagship product.
  • What are TeamQuest Customers saying?
    Interviewed live at the 2007 CMG International Conference, customers share their experiences with TeamQuest Performance Software. Listen now to find out more.
  • ITIL v3 and ITSO: What the Capacity Planner Needs to Know

    ITIL Best Practices Manager Ron Potter dissects ITIL v3 and explains the virtues of complementary IT Service Optimization (ITSO) practices, which organizations find exceedingly valuable.

    Potter highlights what capacity planners should know about ITIL v3, explains its inherent challenges, describes how to bridge from previous versions, and talks about how the Version 3 service lifecycles support IT organizations in a business sense.

    Learn about ITIL v3 and ITSO in this TeamQuest On-Demand Webinar.

  • Millennium Performance Problems: Challenges for Performance Management in the 21st Century
    Dr. Neil Gunther identifies five very tough problem areas in performance management that, in his opinion, need to be addressed.
    1. Performance visualization
    2. Self-measuring applications
    3. The von Neumann bottleneck
    4. The Internet simulator
    5. Quantum computers
  • CMG President Shares Highlights and Trends from Recent Show
    Computer Measurement Group (CMG) President Ivan Gelb shares highlights from the recent CMG '07 International Conference. Gelb discusses new trends in the performance and capacity management space and what makes the CMG conference an annual must-attend event. If you haven't attended the CMG conference before or missed this year's conference, this podcast provides great insight. Listen now.
  • IT Solutions through Capacity Planning for 2007

    Join TeamQuest's Best Practices Manager Ron Potter as he discusses "IT Solutions through Capacity Planning for 2007." Learn what industry experts are saying about the challenges CIOs will confront in 2007, including the top 5 challenges in IT management. Gain new insight regarding current forecasts of IT challenges faced by different organizations. Understand different perspectives on how to leverage your capacity planning team to attain your 2007 goals. Ron provides examples of capacity planning solutions and how, with the right tools, you can use capacity planning to save money and extend resources.

  • Support Business Service Management Initiatives
    IT organizations that communicate technology planning and performance data in a way that is relevant and useful to business management can play a critical - and visible - role in helping the organization gain a competitive advantage, reduce risk, lower costs, and accelerate growth.

    To have a meaningful impact on business results, however, IT organizations must align their strategies with that of the business and provide continuous, easy-to-understand documentation of resource and usage costs.
  • Healthcare Agility and IT
    Health organizations want -- and need -- agile IT that keeps pace with the increasing rate of change in the healthcare environment.

    In fact, Gartner predicts agility elements will become measured critical success factors for the majority of large data centers by 2010.

    Why is agility so critical to healthcare IT? Consumerism and government regulations are evolving. Globalization and “medical tourism” are growing. Business models are changing. This new competitive environment has healthcare CIOs responding to market drivers and focusing on consumer needs and expectations.
  • Part 2: How to Better Manage the Capacity of Virtualized IBM AIX Server Environments

    Join server virtualization expert Jim Smith in this real world demo and learn how to better manage the capacity of virtualized IBM AIX server environments. Smith walks you through a typical everyday scenario and shows you how to determine capacity requirements, your current capacity, and how to plan for the "what-ifs." Smith also demonstrates how to determine if there are any bottlenecks or constraints on the system and how to make sound recommendations that can save your company time and money. This demo shows you just how easy it can be to use TeamQuest Performance Software to get the results you want with the ingenuity you need.

  • Part 1: Server Virtualization - The Essentials

    Server virtualization technology will be used in two-thirds of enterprises by 2009 says Forrester in a recent NetworkWorld article. With that said, your company is likely using server virtualization now or getting ready to implement a server virtualization strategy. Virtualization brings savings, but also introduces management challenges if you don't have the right tools. How do you know which servers to virtualize? What tools make it easier to manage your virtualized environment and how do they work? What's the best server virtualization approach?

    Join server virtualization expert Jim Smith in this four-part webinar series as he first walks you through the essentials of server virtualization. In parts two, three, and four of the series, Smith shows you how to better manage the capacity of virtualized IBM AIX, Sun Solaris, and VMware ESX environments through real-world scenarios and demos. This no-nonsense webinar series is a must-see!

  • Part 3: How to Better Manage the Capacity of Virtualized Sun Solaris Server Environments

    Join server virtualization expert Jim Smith in this real world demo and learn how to better manage the capacity of virtualized Sun Solaris server environments. Smith walks you through a typical everyday scenario and shows you how to determine capacity requirements, your current capacity, and how to plan for the "what-ifs". Smith also demonstrates how to determine if there are any bottlenecks or constraints on the system and how to make sound recommendations that can save your company time and money. This demo shows you just how easy it can be to use TeamQuest Performance Software to get the results you want with the ingenuity you need.

  • Dive into Capacity Planning with Dr. Neil Gunther

    Join internationally recognized performance management and capacity planning expert Dr. Neil Gunther as he discusses the discipline of capacity planning. Dr. Gunther talks about his experiences in the field, how and why some capacity plans are more successful than others, and why using the right performance management tool is so important.

    This entertaining podcast was recorded live at the recent CMG International Conference and provides great insight and observations regarding capacity planning and performance management.

  • Healthcare and IT Capacity Planning
    The speed at which healthcare IT is growing is mind-boggling. The rising urgency to respond to market drivers, such as consumer-directed healthcare, EMR (the need for transparency and information exchange), changing business models, and government regulations, has quickened the pace of IT response.

    Likewise, IT plays an important role in the very real need to improve patient safety, operating efficiencies, productivity, and costs, which directly impacts business performance.

    These mounting pressures have CDOs allocating greater portions of their operating budgets to IT infrastructure. As IT investment grows, so grows the scrutiny on IT performance.
  • Part 4: How to Better Manage the Capacity of VMware ESX Server Environments

    Join server virtualization expert Jim Smith in this real world demo and learn how to better manage the capacity in a VMware environment. Smith walks you through a typical everyday scenario and shows you how to determine capacity requirements, your current capacity, and how to plan for the "what-ifs". Smith also demonstrates how to determine if there are any bottlenecks or constraints on the system and how to make sound recommendations that save time and money.

  • Capacity Management Reporting at Merrill Lynch
    This paper examines the various issues and concerns connected with reporting on the capacity of a distributed environment, and how to successfully compare apples with oranges using TeamQuest Performance Software.

    Alla Piltser, manager of the capacity planning and performance management group at Merrill Lynch says capacity reconciliation at Merrill Lynch is accomplished using simple management reports revealing the total available CPU resource along with the amount of that resource that is being used.
  • How to Manage IT Resource Consumption at an Application Level with TeamQuest Workloads
    In this paper, John Miecielica of Metavante provides a step-by-step example showing how he uses TeamQuest software to analyze IT resource consumption at an application level. This key capability is especially important in today's environments where multiple applications run on a server or multiple servers might be required to implement one application. It allows Metavante to solve complex performance and capacity management issues crucial to keeping their business running smoothly and efficiently.
  • Telecom Ensuring Service Availability
    The telecommunications industry continues to experience tremendous growth in the face of many challenges - mega-mergers, increased competition, an unstable economy, and the Internet. Consumers and businesses continue to drive greater demand for broadband data, Web 2.0, VoIP, IPTV, unified communications, collaboration services and more.
  • The Wild Side of IT
    Join San Diego Zoo CTO Robert Erhardt in this entertaining podcast as he illustrates how technology is being used to ensure the survival of animal species around the world. Erhardt describes emerging technologies at the Zoo and Wild Animal Park, tells amusing stories, and discusses IT issues that keep him up at night.
  • Healthcare and Server Virtualization
    Healthcare organizations continue to be pressured to minimalize IT cost and leverage existing IT investments. As a result, hospitals and other care delivery organizations (CDO) are moving away from traditional IT environments to more efficient, virtualized, "on demand" architectures that better utilize the full capacity of existing servers. Unfortunately, unless the transition and resulting configuration are carefully and continuously planned, tested, and managed throughout the application life cycle, there is no guarantee that the IT organization will realize any advantage. In fact, they will significantly increase risk.
  • ITSO: As Part of a Green Initiative
    This paper explores how ITSO can help implement a part of your green initiative. This can help you successfully launch your initial green effort with an early "quick win," or it can serve as just one piece of a much more involved overall green plan for your organization. But it is important that you not limit your green efforts to the techniques described here. More and more, consumers are looking to their vendors to lead the way in green initiatives.
  • Shades of Green: Which will your organization choose?
    Maximizing the use of computing resources while reducing the "carbon footprint" of an organization's IT infrastructure is the goal of green computing. Depending upon the goals and needs of your organization, some green computing solutions may fit, others may not.

    This paper takes a look at some of the aspects of going green such as considerations regarding the infrastructure component, facilities, consumables options, developing a green strategy, and incenting behavioral changes.
  • Do More with Less: Align IT to Maximize Business Value
    Do more with less! Saying it is one thing; achieving it is another. What role can IT service management play in carrying out this mission? What is the impact of all this on the IT organizational infrastructure? We'll tackle these questions and more with a leading expert on IT operations. Listen now.
  • Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
    A division of Interactive Data Corp. used TeamQuest Performance Software to monitor system performance across the enterprise, generate Web-based performance reports, and make certain that systems would provide adequate capacity in the future. The manager of VM Systems said, "TeamQuest showed us in minutes what was causing the problem. We immediately tracked down the guilty party and took care of it." Find out the specifics from this customer's perspective.
  • Doing More with Less
    Do you need to grow the business while somehow reducing IT power consumption? Join Director of Product Management Scott Adams as he explains why an effective capacity planning tool must answer one important question in today's data center: At what level of activity will response times hit the knee in the curve and violate a service level agreement? Find out now, in this 3 minute whiteboard video.
  • Planning and Implementing of IT Service Optimization at the Law School Admission Council
    By establishing an ITSO framework in tandem with TeamQuest software, LSAC has been able to streamline its infrastructure to completely fulfill its service demands. The company is now applying capacity planning to support a massive roll-out of new applications to hundreds of law schools throughout North America. Read more.
  • Using TeamQuest Model to Implement Phased Infrastructure Upgrades at LSAC
    LSAC implemented TeamQuest View to address performance constraints that caused bottlenecks during peak traffic periods. Modeling revealed the exact cause of the bottlenecks as well as the exact hardware required to maintain informal Service Level Agreements. Read more.
  • Influence Business through Chargeback
    How do you get value in your IT organization through chargeback? And how do you influence the business to do certain chargeback behaviors differently than usual? Join John Seifert in this whiteboard video as he gives you three tips on how to effectively influence the business through chargeback. Seifert maps out the difference between usage base charging and platform charging and shows you best practices to becoming more efficient and how to save money.
  • Modeling Multi-Threaded Processors
    Symmetric multi-processing (SMP) has been employed by computer makers for some time. Multiple processors are connected to a common memory pool and a combination of hardware and operating system functions permit work to be balanced across the entire unit. Each processor had a single "thread" that processed programming instructions.

    Recently chip manufacturers added additional threads to the processors to further increase efficiency of the chips. The added capacity of multi-threaded processors is welcomed but they provide some challenges for the capacity planner. As work is added to a system, multi-threaded CPU cores perform differently from multiple single-threaded CPU cores in a symmetric multiprocessing (SMP) environment. The meaning of per-process CPU time measurements depend upon chip technology, therefore measurement results and expected future performance may not be intuitively obvious any more.

    This paper explains a conceptual architecture developed for modeling multi-threaded processors and the new functionality provided in TeamQuest Model to support multithreaded processors. A modeling example using Linux on Intel chips will be provided to aid your understanding.
  • How to Model Multi-Threaded CPUs
    Chip vendors are turning to multi-threaded architectures. If your capacity planners don't have the modeling tools to support this, you could be inviting problems. Join Principal Engineer Scott Johnson in this whiteboard vidcast as he demos "How to model multi-threaded CPUs." Johnson explains how these chips are architected and why they're important. Then, watch as Johnson uses TeamQuest Model in a real world scenario to show just how easy it is to model multi-threaded CPUs.
  • Cross-Platform Capacity Planning with TeamQuest Model
    Implementing a server consolidation strategy? Budgeting for new IT infrastructure? Planning a new application rollout? Learn how simple it is to use TeamQuest Model to quickly evaluate alternative vendor configurations to solve these capacity planning tasks and more. Join Principal Engineer David Burgart as he goes into TeamQuest Model and shows you how to do cross-platform modeling quickly and accurately.
  • Telecom Ensuring Service Quality
    Communications service providers are continually challenged with delivering services that add value and meet consumer expectations. New generation services such as VoIP, IPTV and Mobile TV are based on complex technologies which depend on an ecosystem of content providers, broadband delivery networks, data center server technologies, operations support system (OSS) and consumer devices for business, home and mobile use.
  • 5 Habits of Highly Successful Capacity Planners
    Learn the 5 Habits of Highly Successful Capacity Planners from a guy who knows. Best Practices Manager Ron Potter has worked in the performance management and capacity management arena for 20 years in medium and large corporations. As a veteran capacity planner, Potter has been in the trenches and knows first-hand what it takes to work with the business to ensure success. In addition, he has swapped best practices with many successful IT professionals at numerous conferences over the years. He shares the best of the best in this short white board video.
  • Advancements in Cross-platform Capacity Planning
    This paper shows how new capabilities in TeamQuest Model streamline the process of predicting the effect of cross-platform migrations, making it easy for you to evaluate alternative vendor configurations.
  • Legislature uses Capacity Planning Software to Optimize IT Services
    TeamQuest capacity planning software helped the U.S. Virgin Islands improve application availability and helped the IT department identify problems before they affected end users. This helped the IT team be more proactive, freeing up more time for other projects. Find out how they became more proactive - even with a ratio of more than 70 customers to one IT professional.
  • How to Prioritize Systems for In-Depth Capacity Planning
    How well is your capacity planning process working? How well are your critical applications performing? Watch as Enterprise Performance Specialist John Seifert illustrates how to be more proactive than reactive when capacity planning. Learn when to model, trend or count to effectively optimize your infrastructure. Join Seifert as he shares tips and tricks of the capacity planning process.
  • Speed-to-Market: Software Performance for Every Platform
  • ISVs: Quickly Reach More Customers
    What if you could quickly and easily expand support of your software products to a much wider variety of system configurations? What if you could know with confidence the speed and performance you could expect on those platforms without actually testing on all those configurations?

    You can do all that and more with the right analytic modeling techniques and tools.
  • Strategies to Improve IT Efficiencies
    Improving the business workforce productivity through quality of service and improving IT efficiency by maintaining service quality while reducing costs are the main directions that are mentioned by the IT decision-makers surveyed in this report. In fact, the results show that, given the difficulties of resolving issues in production and the potential impact on the business workforce, capacity management processes and tools are the best ways to control both service levels and costs at the IT level and reduce the productivity and financial impact of problems at the business level. Read more.
  • Doing More with Less: The Art and Science of Capacity Management
    Join Forrester Research Principal Analyst J.P. Garbani as he talks about key budget and IT drivers in capacity management. Garbani provides strategies on how to improve workforce productivity and IT efficiency. Garbani explains why the need for the right performance monitoring tool is crucial in today's complex data center.
  • Guide to Implementing ITIL Capacity Management
    Implementing ITIL capacity management? Where do you start and how do you do it? Join ITIL best practices expert, Ron Potter, as he discusses management considerations when implementing ITIL capacity management. As a 30 year capacity management vet, Potter relates real world experience and draws up key points on the whiteboard.
  • Get Real Answers on Cloud Computing & Performance
    Learn how valuable IT Service Optimization (ITSO) can be when complemented with your ITIL processes. ITSO allows you to greatly optimize the planning and delivery of IT services so you save money and time. Meanwhile ITSO ensures that you consistently meet IT service levels while minimizing infrastructure costs and mitigating your risks. Watch now and see for yourself!
  • Visa Europe uses TeamQuest Model to Make Best use of Investments
    Visa Europe's IT department went from acting tactically and putting out fires to taking a longer, strategic view and processing more than 730 transactions per second without a disruption in a 24-hour period. That's 1.4 billion Euros! Find out how they made the transition and learn how they improved their efficiency.
  • Performance Analysis & Capacity Planning in a CLoud
    Join Senior Solutions Architect Bruce Matthews as he discusses performance analysis and capacity planning in a cloud environment. Matthews outlines cloud business models, concerns regarding clouds, emerging cloud deployment patterns, and provides examples of cloud computing using TeamQuest Performance Software.
  • Survival By ITSO
    In trying times like these, finding ways to save money is critical to an organizations success. Join 30 year Capacity Planning veteran Ron Potter as he explains how "IT Service Optimization" or "ITSO" from TeamQuest can save your organization money, drastically improve IT service, and best of all it's easy to implement.
  • Multi-System Modeling
    Ensuring reliable IT services doesn't just require provisioning a single system, but a series of interrelated layers each delivering a part of the end service. This white paper describes how multi-system modeling can help IT professionals achieve the desired level of service to the end customer.
  • ITSO and ITIL- The Perfect Match!
    Learn how valuable IT Service Optimization (ITSO) can be when complemented with your ITIL processes. ITSO allows you to greatly optimize the planning and delivery of IT services so you save money and time. Meanwhile ITSO ensures that you consistently meet IT service levels while minimizing infrastructure costs and mitigating your risks. Watch now and see for yourself!
  • Realize Capacity Planning Benefits and Advantages
    How should you streamline operations? What new technologies will fit your needs today, and going forward? Answers to these questions and others can be answered with capacity planning. This podcast can help you improve service delivery while saving IT operations costs.
  • Implement a Consolidation Strategy
    Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and security concerns. Server consolidation is seen as a strategic response to these issues. It encompasses a range of activities, from physical consolidation and centralization of a company's IT servers to the integration of data and applications. Achieving the benefits of consolidation means overcoming a number of obstacles, including the risks of inadequate planning, provisioning, and execution.
  • Ensure Availability
    Availability is a key indicator of how successfully an IT organization is supporting the company's business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions, dissatisfied users, reduced revenues, and damage to your company's reputation and brand.
  • Make Best Use of Limited Resources
    IT organizations are under considerable pressure as they struggle to control operating and capital costs while meeting stringent service requirements. While the computing environment is expanding and becoming more complex, the resources and budget to manage IT are, in many cases, diminishing. IT organizations need to find ways to realize higher productivity from existing staff, increase utilization of the existing infrastructure, and reduce acquisition, implementation and management costs for their IT infrastructure.
  • Support IT Chargeback
    IT chargeback policies allow IT organizations to charge business units for the IT resources they use, shifting the burden of IT budget justification to the consumers of the resources. IT is viewed less as a cost center supplying support infrastructure, and more of a partner from which business units request resources and gain business value. Expenditures are driven by business units, who often become more disciplined with IT requests and consider IT costs when evaluating business initiatives. The true value of an IT chargeback system is in decision support, not just cost recovery, and focuses on services, not infrastructure.
  • Support ITIL Processes
    Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services.

    ITIL is a major undertaking for any size organization, requiring the mobilization of significant resources. Many companies are looking for tools, data, and reporting to support their ITIL objectives and help ensure documented success. Other companies are still determining the best starting point for gaining quick, early wins and positive project momentum.

    The decision to pursue an ITIL initiative has many potential business upsides if implemented correctly. Alternatively, if ignored, ITIL can create significant advantages for competitors who have implemented it.
  • Optimize Your Virtualization Strategy
    Virtualization has proven to be a breakthrough in networking infrastructure. With its flexibility, adaptability, and reduced technology requirements, virtualization alleviates many problems associated with the traditional client-server environment, such as low resource utilization, management control, and security issues.
  • Support a Green Data Center
    A growing number of IT organizations are establishing energy efficient, "green" data centers to alleviate the financial and environmental impacts of skyrocketing power consumption and to proactively address the likelihood of more government energy regulation. Existing technologies and strategies could reduce typical server energy use by 25 percent, and even greater energy savings are possible with advanced technologies.
  • Managers Guide to Implementing Capacity Management Part 1: DATA
    Join IT Best Practices Manager Ron Potter as he discusses the steps you can take to create a successful capacity management team and process in your organization. Part one focuses on data. Find out what kind of data is needed to help you optimize IT services and the best way to get it.
  • TeamQuest SAUtilities for Clear Path OS 2200 Systems
    Simplify daily operations of your systems
  • Managers Guide to Implementing Capacity Management Part 2: People
    Join IT Best Practices Manager Ron Potter as he discusses the steps you can take to create a successful capacity management team and process in your organization. Part two focuses on people. Find out what kind of people you need to manage your datacenter and why it's so important.
  • 10 things you should know about Server Virtualization

    Industry analysts report that 60 to 80 percent of IT departments are pursuing server consolidation projects. Server virtualization has become the quick fix of every enterprise's favorite money-saving initiative, especially in today's environment where adapting complex IT infrastructure to meet changing business needs is not always easy. Beyond the dramatic cost savings, server virtualization can greatly enhance an organization's business agility.

    IT departments are asking questions such as:
    • Why server virtualization?
    • What are the challenges?
    • How do I manage server virtualization?
    • What do I look for in a virtualization solution?

    Join Pascal Wallenius as he discusses ten things you should know about server virtualization. Pascal talks about his real-world experience virtualizing and managing servers, the do's and don'ts, and tips on how to be successful with your server virtualization implementation.

  • Managers Guide to Implementing Capacity Management Part 3: Processes
    Join IT Best Practices Manager Ron Potter as he discusses the steps you can take to create a successful capacity management team and process in your organization. Part three focuses on using processes such as IT Service Optimization to achieve consistent, reliable and easily repeatable results.
  • Managers Guide to Implementing Capacity Management Part 4: Tools
    Join IT Best Practices Manager Ron Potter as he discusses the steps you can take to create a successful capacity management team and process in your organization. Part four focuses on tools. Find out what kind of tools you need for successful capacity planning
  • How to Choose a Capacity Planning Tool
    You know you need capacity planning, but how do you pick the right tool? Virtually every performance monitoring vendor claims to have capacity planning capabilities. So how do you cut through all the marketing hype and find the right tool for your needs? Find out what is and isn't good enough in various situations, so that you can be sure to choose a tool that will make your capacity planning efforts as fast and accurate as possible.
  • Financial Services Giant Optimizes, Virtualizes, and Saves Big Money
    A large financial corporation had been going through a series of acquisitions as well as rapid growth. As a result, IT systems were in a chaotic state. The Fortune 500 company used TeamQuest to optimize its computing environment, particularly its newly virtualized AIX platform. Find out how this company effectively managed resources, reduced costs and justified the costs of additional projects with TeamQuest software.
  • Optimized management key to success in virtualized environments
    Many organizations view virtualization as a key technology that can deliver real business value by making their IT infrastructures more efficient, dynamic and flexible. This increased flexibility can allow companies to enter new markets, improve their supply chain, or optimize internal and external processes. However a survey commissioned by TeamQuest shows that organizations are quickly realizing that virtualization without proper planning, management and service optimization capabilities can lead to performance headaches that can stymie attempts to leverage the technology for real business advantage.
  • Analyzing End-to-End Performance with TeamQuest Performance Software
    Measuring the performance of applications deployed across a network and the components that comprise them is essential to maintaining service level objectives. TeamQuest® Performance Software collects and analyzes performance data from many levels including network, application, compute server, storage server, network device, operating system, middleware, and database. This paper concentrates on the end-to-end performance analysis of TCP/IP-based applications (e.g. web or client/server applications) available with the TeamQuest Network Application Agent. It overviews the performance measurements and describes the collection methodology. Examples are used to illustrate how the agent can be used in different environments.
  • Capacity Modeling Helps LSAC Show Value
    Law School Admission Council shares how TeamQuest Performance Software ensures its systems are always running. The company uses capacity modeling to optimize costs and grow the business. CIO Bruce Bachman said TeamQuest products have helped LSAC project what the system needs will be for business critical applications. Find out how TeamQuest helped LSAC validate the results of forecasted results.
  • Increase IT Maturity with ITIL and ITSO
    Law School Admission Council used ITIL and ITSO to prevent problems in the data center. The team went from a reactive to proactive mode incorporating the discipline of capacity management. Jerry Goldman, Director of Technical Services, believes the five steps of ITSO can provide a big payback to an organization. Discover how TeamQuest is helping LSAC reach its business and system management goals.
  • TeamQuest Makes it Easy to Succeed
    The Law School Admission Council IT staff shares what it's like to work with TeamQuest Corporation. From the people to the software, LSAC explains how TeamQuest helped them on their journey toward capacity management maturity. Find out what separates TeamQuest from other vendors in this five minute video.
  • TeamQuest Software Wizard-Based Reporting Delivers Business and IT Transparency
    Take advantage of the web-based reporting capabilities with TeamQuest Performance Software. Receive reports on those systems - physical or virtual - that are underperforming. Create reports on any time period and any day. Use custom or wizard reporting to see what's happening in a VMware cluster/farm or AIX LPAR.
  • Capacity Management Ensures Success for Enterprise Cloud Consumers
    At one time or another in our lives, we have all looked up at the clouds; watching a never ending parade of different forms and faces that stimulate our imagination. Many of the clouds are friendly and beautiful. Some are dark and threatening.

    The many faces of cloud computing are no different. When done right, it can help your business soar. When not well thought out, it can rain on your parade and provide you a thunderstorm of woes.

    This paper will try to clarify the many different facets of cloud computing and help your enterprise make informed decisions when leveraging cloud computing. Our goal is to help you dodge the dark clouds and guide you toward improved services and increased profits.
  • Telecom Companies Profit as Cloud Providers
    Most telecom providers rely on a large computing infrastructure running a diverse set of applications to deliver, manage and bill services. Transforming this infrastructure into clouds can reduce internal computing resource needs and release the excess for use by paying customers. Doing so reduces internal costs and increases revenue streams — a win-win situation for a telecom cloud provider. This paper will cover different aspects of cloud services and identify some of the considerations telecom providers must address in order to deliver and sustain quality cloud services to their customers.
  • Implementing Service Level Management:
    Part 4 of a 5 part series

    Widely adopted or considered, IT Infrastructure Library (ITIL) Version 2 is still relevant today. Yes, a refreshed version has been released, but that version relies on core processes from Version 2. Many of the core processes in the new Version 3 are contained within the Service Delivery component of Version 2. Service Level Management is one of the key processes of ITIL Version 2 and all the key elements of the process have been carried over to the new version. No matter which version you choose, this paper will provide an informative overview of this important ITIL process that is responsible for defining the scope and ensuring the quality of IT services delivered to its customers.
  • Implementing Capacity Management:
    Part 3 of a 5 part series

    In previous installments of this series we have shown that ITIL Version 2 is still very relevant today despite the emergence of the newer Version 3. maturity levels and lack of processes are barriers to some to go down the more business-focused ITIL Version 3 path.

    This paper will discuss the merits of taking a more conservative, staged approach by employing a Capacity Management pilot to quickly reveal to management the value ITIL brings to an organization. We will describe the work performed by a Capacity Management team and then give step-by-step instructions on how to put the people, processes and tools in place to take your IT organization to the next level.
  • Implementing Financial Management for IT:
    Part 5 of a 5 part series

    Widely adopted or considered, IT Infrastructure Library (ITIL) Version 2 is still relevant today. Yes, a refreshed version has been released, but many organizations are at a maturity level where there is advantage to starting with Version 2. Many of the core processes in the new Version 3 are contained within the Service Delivery component of Version 2. Financial Management for IT is an important process within ITIL Version 2 and its processes are, for the most part, identical in the new version 3. No matter which version you choose, this paper will provide an informative overview of this important ITIL process that is responsible for managing and allocating the costs associated with delivering IT services to the organization and its customers.
  • Introducing ITIL Version 2:
    Part 1 of a 5 part series

    "With the advent of ITIL Version 3, is ITIL Version 2 still relevant?" is one of the most commonly asked ITIL questions. The answer is a resounding "YES!" This ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers and the IT organization as a whole. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible way in order to serve the overall goals of the organization. Implementing ITIL Version 2 can be the stepping stone for your organization to reach the process maturity needed to evolve to ITIL Version 3. This first installment in our series provides a brief introduction to ITIL Version 2 and summarizes the IT processes that ITIL addresses.
  • The Cornerstone of the ITIL Framework:
    Part 2 of a 5 part series

    Widely adopted or considered, IT Infrastructure Library (ITIL) Version 2 is still relevant today. Yes, a refreshed version has been released, but that version relies on core processes from Version 2. Many of the core processes in the new Version 3 are contained within the Service Delivery component of Version 2. This paper will provide an informative overview of the ITIL component that is responsible for delivering quality, cost-effective services to IT customers.
  • TeamQuest Performance Software: Release 10 and ITIL Version 3
    TeamQuest is no stranger to service lifecycles. The company's IT Service Optimization (ITSO) five-step lifecycle approach to capacity management has been around since mid-2005. TeamQuest has steadily been improving its software and adding functionality to enhance ITSO analysis and reporting. Find out more in this white paper.
  • Let the Bridge Fall-As Long as It Falls on Time
    Dissect the psychology of IT managers that prefer to let a project fail as long as it fails on time in this provocative article by Dr. Gunther.
  • Managing A Virtual Computing Environment How TeamQuest Supports VMware's Virtual Machines
    Anyone who has been involved with IT for a reasonable amount of time understands that the IT industry is cyclical. No sooner does a new piece of technology come along to enable one course of action, than a financial constraint eventually knocks it back again. This is exactly what has happened with performance and capacity management.

    There needs to be a renaissance in performance and capacity management, but with a twist. Organizations now want to look at performance with a business service point of view, making it easier to demonstrate the affect that IT performance has on critical business processes. One solution for the 21st century lies in implementing IT Service Optimization (ITSO) which allows Business Service Management to drive performance and capacity management performed using TeamQuest performance tools.
  • ITIL Version 3 and TeamQuest
    ITIL Version 3 is now available and being socialized among the IT community. Its modest beginnings are rooted in best practices for individual IT tasks such as cable management, environmental standards and fire precautions. Version 2 (V2) of ITIL took a higher level process view by covering the flow of information and work between business and infrastructure technology. V2 identified best practice workflows and in developing them, clearly defined roles and responsibilities of all participants — both business and IT. As a result there were fewer dropped handoffs between processes, coherent work flow among IT teams, and the business enjoyed improved service quality and in many cases, lower operational costs.
  • Telecom Firm Eliminates Bottlenecks and Guarantees High Availability
    This telecom service provider, on the recommendation of one of its largest clients, used TeamQuest Performance Software to immediately zero-in on a bottleneck in its Oracle database. As a result of the successful trial, the company adopted TeamQuest software and now utilizes it in many other areas of the enterprise. Read the story and discover the solutions provided by TeamQuest Performance Software.
  • IT Service Optimization: Service Inventory
    This is a continuation into the IT Service Optimization process developed by TeamQuest which is aimed at optimizing the planning and delivery of IT services. This process can help you consistently meet IT service levels while minimizing infrastructure costs.
  • Bringing Service Level Management to Life with ITSO
    Join ITIL guru Rey Rios as he explains the goals of Service Level Management, reviews key concepts, and shows screen shots of service level reports that will help you better understand your SLA's and key performance indicators for effective reporting.
    Rios also shows you reports from our integrated partners that can:
    • Help you identify bottlenecks in the past and future
    • Help you determine the IT infrastructure capabilities
    • Help you compare data, look for trends and hotspots.
  • IT Service Optimization: An Introduction
    IT Service Optimization (ITSO) is aimed at optimizing the planning and delivery of IT services. The goal is to consistently meet IT service levels while minimizing infrastructure costs and mitigating risks. This increased efficiency makes it easier to manage IT resources, adapt to business changes, and align with business objective.
  • Join the Journey: 5 Steps to Capacity Management Maturity
    Business units are demanding more services and greater reliability from IT, while also trying to constrain, or even reduce, budgets. In those rare cases where budget is not a constraint, power, cooling, floor space or administration soon become a limiting factor to installation of new equipment. As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated methods; in other words, IT management processes must become more "mature." Join Bob Torz, as explains the 5 steps needed to be put in play in order to reach capacity management maturity.
  • Grab More Post-virtualization Savings
    There are two common avenues organizations can follow to exploit virtualization. The first is primarily motivated by cost and environmental savings. The second is one of dynamic routing of transactions and images to provide massively scalable operating environments. If your motivator is primarily cost savings and you aren’t pursuing the massively scalable environments using tools such as DRS, then there are significant additional savings to be had after your initial consolidation effort. Perhaps consolidating virtual machine instances—running more than one app per virtual machine—is something you should consider.
  • Doing More with Less in 2010: Increasing IT efficiency in virtual and cloud infrastructures
    How can you squeeze the most out of virtual infrastructures? What are the truths and false claims surrounding technologies such as cloud computing? These questions and more are discussed in this webinar based off the Strategies to Improve IT Efficiencies in 2010 white paper. Discover how to manage cloud and virtual technologies.
  • TeamQuest and ITIL: How to Ensure a Successful ITIL Implementation
    Companies of all sizes and across all industries are embracing the IT Infrastructure Library (ITIL) in record numbers. Forrester Research reported that 13 percent of corporations with revenue exceeding $1 billion had adopted ITIL by the end of 2005. By the end of 2008 that number is expected to reach 80 percent. TeamQuest sat down with Best Practices Manager Ron Potter to get a better understanding of how companies can improve their chances of a successful ITIL implementation.
  • Getting Started: A Manager's Guide to Implementing Capacity Management
    Capacity management has been around for quite some time, but only a small minority of IT shops have implemented it. With constantly lowering prices, IT shops have chosen to throw hardware at performance and capacity problems instead of properly managing what they currently have. Today's environment and moving forward, this approach faces several challenges and a different approach to capacity management. This guide is designed to help managers who are looking to assemble a capacity management organization and put in place the best practices to make it successful.
  • Capacity Management Is Crucial in Virtualized Environments
    The concept of server virtualization has some obvious advantages. But as with many things in life, there is more than one side to it. Virtualization of resources adds a new abstraction layer to the infrastructure stack. This layer is supposed to make virtualized solutions flexible and more efficient, but it also complicates IT Service Optimization. For demanding and performance-critical applications, this can lead to disruptions and violation of service level agreements. When implementing or refreshing a virtualization strategy, it's important to keep this in mind.

    In this paper we will discuss how best to optimize IT services in complex virtual environments.
  • Large Health Insurer Abandons Buy More Hardware Policy, Saves Time & Money
    One of the largest health insurance companies in the United States used TeamQuest Performance Software to reduce complexity, increase savings, and make better choices regarding utilization and capacity in its physical and virtual environments.
  • Humanitarian Organization Reduces Number of Application Slowdowns by 94% in Four Months
    Humanitarian organization uses TeamQuest software and reduces number of application slowdowns by 94 percent in four months.
  • Optimize IT Services
    Offering software for capacity planning, performance analysis, event monitoring and automated reporting, TeamQuest also provides best practices for IT Service Optimization (ITSO). IT organizations using TeamQuest's five step ITSO process can consistently meet service levels while minimizing resource costs and mitigating delivery risks. Built upon ITIL best practices, ITSO outlines effective processes that complement several ITIL disciplines.
  • Cloud Computing: The Next IT Evolution Promises Big Savings
    Charles Babcock, author of "Management Strategies for the Cloud Revolution," spoke with TeamQuest about the evolution of cloud computing, how companies are realizing savings, and what's in store for cloud computing in the future. Cloud computing can help IT gain efficiencies, but only if companies properly plan.
  • Scandinavian IT Group Analyzes IT Investments and Consolidates
    Scandinavian IT Group began working with TeamQuest in their mainframe environment over a decade ago. Today, the company benefits from the tools dealing with capacity and performance monitoring provided in TeamQuest Performance Software for their UNIX and NT environments as well. Find out more about TeamQuest's performance monitoring solutions.
  • TeamQuest Manager
    Each product in the TeamQuest Performance Software suite accesses data from a shared component called TeamQuest Manager. TeamQuest Manager is typically installed on each computer system where applications, middleware, operating system or other infrastructure elements are to be analyzed. It is designed to allow the efficient use of TeamQuest software in large installations. For example, configuration and administration policies can span hundreds or thousands of instances of TeamQuest Manager for simplified administration.
  • Thank you for our first 20 years!
    To our customers...we appreciate your business and truly consider you a partner in this journey. Thank you! We are excited and looking forward to the next 20 years!
  • Verizon Wireless: Record Sales, Zero Performance Issues
    Using TeamQuest software to prepare for the launch of iPhone 4, Verizon Wireless accomplished a record number of device sales without incurring any critical performance issues or outages.
  • Verizon Wireless: Must-have vs Nice-to-have
    Verizon Wireless uses TeamQuest software to prove a need before purchasing hardware, to plan for peak demands, and to monitor performance on a daily basis.
  • Verizon Wireless Ensures Availability During iPhone Launch
    Verizon Wireless executive Rich Rodgers explains how his team knew they had the right amount of capacity to handle the surge in IT service demand during the iPhone launch.
  • Technology Management: Old Processes, New Challenges
    Businesses have been managing technology for over 4,000 years. In every technology leap, past or future, organizational leaders evaluated new ideas, reviewed innovative technology offerings, then made informed decisions to trade more expensive or poorer-performing tools and techniques for less costly or better-performing ones. This webinar will discuss the progression of technology management over the ages and how using best practices can help us continue to power business growth and support the evolution of the complex IT infrastructure environment.
  • Why your business needs capacity management
    Help the CIO anticipate business needs and meet them as they arise. Take a look at the how and why of Capacity Management. Read this article and discover how a European company cut costs, adapted to changing business needs, and reduced the risks associated with downtime.
  • How to Do Capacity Planning
    It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully system administrators have tools necessary to quickly analyze and remedy the situation. In a perfect world, administrators prepare in advance in order to avoid performance bottlenecks altogether, using capacity planning tools to predict in advance how servers should be configured to adequately handle future workloads.

    The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning. Real life examples are provided using TeamQuest® Performance Software.
  • Optimize IT Services with a Capacity Management Information System (CMIS)
    A good Capacity Management Information System (CMIS), combined with proven Capacity Management processes, can help you simplify IT Service Optimization; keeping your systems and applications running efficiently and reliably. Done right, a CMIS can help reduce the time spent fixing performance problems, freeing up time for more fruitful work such as initiatives that improve service and increase business productivity.

    This paper will explain what a CMIS is and how it provides a valuable foundation for performance and capacity management tools.
  • Who We Are
    A brief video about what we do at TeamQuest and why our performance management software is a global leader.
  • The Key To Cloud And Virtual Computing
    Find out what nearly 250 IT leaders worldwide believe about cloud computing and virtualization. As IT efficiency remains a top priority for IT, cloud and virtualization appear as the magic bullet that will resolve capex and opex issues while still providing the right service quality. The reality is that while these computing models may provide enabling technologies in the pursuit of efficiency, they only epitomize the need for a better and more reliable capacity management process that would help take full advantage of these computing models.
  • The Key to Virtual and Cloud Computing
    Looking for the key to cloud and virtual computing? Join Forrester analyst J.P. Garbani as he discusses the problems and solutions that organizations can encounter with cloud and virtualization. What do people expect? What are they experiencing? Find out what IT decision makers experience in their environment.
  • Introducing a Capacity Management Maturity Model
    Business units are demanding more services and greater reliability from IT, while also trying to constrain, or even reduce, budgets. In those rare cases where budget is not a constraint, power, cooling, floor space or administration soon become a limiting factor to installation of new equipment. As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated methods; in other words, IT management processes must become more "mature."
  • The Total Economic Impact Of TeamQuest Performance Software
    Companies using TeamQuest Performance Software can achieve a 97 percent risk-adjusted ROI while recouping the initial software investment in 16 months, according to a TeamQuest commissioned study conducted by Forrester Consulting. Interviewees confirmed that their organizations quickly experienced significant benefits from TeamQuest Performance Software in excess of the costs of deployment and ownership.
  • The Power of Performance Surveyor
    Join Business Development Principal Dave Wagner as he discusses Performance Surveyor - the newest addition to the TeamQuest family of IT Service Optimization Solutions. You'll find out exactly what Performance Surveyor is, what it means to current TeamQuest customers as well as the value that it brings to others with existing data sources, and what you should expect in the future with Performance Surveyor being integrated into the TeamQuest Performance Software suite.
  • Optimizing Datacenter and Cloud Performance: The TeamQuest Approach
    Discover the TeamQuest approach as IDC analyst Tim Grieser explains the challenges and solutions for optimizing the data center and cloud performance.
  • TeamQuest Government Solutions
    Specialized software for maximizing the performance and minimizing the cost of government IT infrastructure
  • TeamQuest Analyzer
    TeamQuest Analyzer is a real-time and historical performance analysis solution used to proactively detect, investigate, and diagnose IT performance issues in heterogeneous, virtualized and cloud environments.
  • TeamQuest CMIS
    TeamQuest CMIS efficiently collects, stores and manages business service and IT service performance data for analysis and reporting via TeamQuest and third party tools. Use of a CMIS is widely recognized as one of the most important ITIL best practices, and TeamQuest CMIS is viewed as a "center of excellence" and a strategic business advantage by many TeamQuest customers.
  • TeamQuest Predictor
    TeamQuest Predictor is a capacity planning solution that accurately identifies the resources required to support consistent service delivery at appropriate risk levels. One of the only capacity planning solutions available that uses a sophisticated analytic queuing network solver behind-the-scenes to provide fast and accurate results without requiring duplicate hardware or artificial loads.
  • TeamQuest Surveyor
    TeamQuest Surveyor is an enterprise Capacity Management solution that easily and rapidly integrates all your data sources — regardless of the vendor or technology with which or from which that data is gathered — and makes it available for automated analysis and reporting.
  • TeamQuest Performance Software
    TeamQuest Performance Software is a suite of four integrated products that help organizations optimize IT services. The suite includes capabilities ranging from performance management and reporting to performance monitoring and capacity modeling.
  • Capacity Management Maturity Drives IT Efficiency
    We all know that efficiency has nothing to do with luck, it takes a conscious effort. By implementing more mature capacity management processes, you will mitigate risks while increasing your efficiency. Two birds. One stone.
  • Verizon Wireless Achieves Business Success with Problem-free iPhone 4 Launch
    Verizon Wireless sold more phones in the first two hours of the Apple iPhone 4 launch than any other single previous day in Verizon Wireless history — with zero performance issues. How did we do it? We did our homework and planned ahead. In the end, all systems performed as anticipated, enabling customers to purchase the Verizon-iPhone problem-free. All of this was made possible using TeamQuest software, an integral part of our day-to-day existence at Verizon Wireless.
  • Reevaluating "Evaluating Scalability Parameters: A Fitting End"
    Dr. Jayanta Choudhury takes a closer look at a methodology to estimate the parameters of Super-serial Scalability Law (SSL) which was reported by Dr. Neil Gunther in 2001. This article focuses on predictions for maximum performance for some example data sets which showed significant conflict with data reported from "Evaluating Scalability Parameters: A Fitting End." The root cause of the error in prediction is analyzed. Dr. Choudhury provides an improved and correct methodology to estimate the parameters of SSL. The effectiveness of the improvement is demonstrated by applying the new corrected methodology to example performance data.
  • Capacity planning in ČSOB
    Czech Republic financial institution ČSOB explains how IT successfully monitors, manages, and reports the performance of its heterogeneous infrastructure which provides services to more than 3 million clients and 8,000 employees.
  • Conducting IT & Business Harmony through Effective Capacity Management
    Watch how a global capacity management team managed service levels after multiple bank acquisitions.
  • TeamQuest's Revolutionary New Feature: TPI
    Using a simple, easy-to-understand scale from zero to 100, TPI is calculated automatically and provides a simple key performance indicator for overall health. Competitive solutions typically combine several KPIs using simple math to create an overall health KPI. But TPI incorporates more sophisticated analysis that actually understands the queuing behavior of computer systems.
  • IT Capacity Management Maturity Model: Chaotic
    Find out what life is like in the early stages of IT capacity management maturity and how you can move to a higher level of maturity. Some of the stories might match your current environment. This 8-minute podcast will help those "flying blind" to see what's ahead on the road.
  • IT Capacity Management Maturity Model: Reactive
    Find out what life is like in the reactive stage of the IT capacity management maturity model and how you can move to a higher level of maturity. Listen to stories about the value of doing proactive work and building credibility with the business. This stage is characterized by firefighting, component views, and a siloed responsibility for technology. The 10-minute podcast covers real stories from the data center - good and bad.
  • IT Capacity Management Maturity Model: Proactive
    Ron Potter doles out real-world advice and shares his stories about his team's journey to capacity management maturity. He explains how IT organizations and individuals can point to specific IT decisions that improve business results through proper capacity management.
  • IT Capacity Management Maturity Model: Service
    Ron Potter shares how his IT group tied their work to an increase in the company's stock price. "The savings translated to several cents per share," according to Potter. Listen to this 11-minute podcast and move toward the service end of the capacity management maturity model. Who knows? You might add something positive to your company's bottom line, too.
  • Optimizing Performance Across Systems and Storage - Best Practices with TeamQuest
    Important applications demand good performance. And most applications important to a business - mission---critical production, live customer, business operational, user productivity, external collaboration, - are dependent not just on server performance, but on storage performance too. Unfortunately, because most performance management approaches are IT silo---focused, it is difficult to assure end---to---end performance for key applications that are heavily dependent on resources drawn from multiple IT domains.

    In this paper, we'll briefly review the challenges to assuring good performance in today's competitive IT environment, and discuss what it takes to overcome these challenges to deploy appropriate end---to---end infrastructure and operationally deliver high---performance service levels.
  • Is Virtualized IT Stalled On Delivering Performance?
    One of the hardest challenges for an IT provider today is to guarantee a specific level of "response time" performance to applications. Performance is absolutely mission---critical for many business applications, which has often led to expensively over---provisioned and dedicated infrastructures. Discover some solutions that help address performance problems head-on.
  • The State of Capacity Management Survey
    Review survey findings about the state of IT efficiency from IT leaders across the United States. Discover what they're saying about managing virtual machines, how they deal with unexpected IT issues, and where they find themselves on the capacity management maturity matrix.
  • A leading international clearing house achieves cost avoidance of more than £1,000,000 in just six months
    Find out how a global leader serving major international exchanges and platforms saved £1,000,000 in just six months with ITIL processes and capacity management tools.
  • Get the Big Picture with the New TeamQuest Storage Solution
    TeamQuest Advocate Dave Wagner demonstrates how capacity analysis and reporting can be made more service-aligned through combined server and storage analysis in this presentation from TTS 2013.
  • Financial Giant Cuts Costs and Finds Simplicity in Data
    How did a Fortune 100 company simplify processes, reduce spending, and maximize asset utilization, all without increasing risk to the organization? An IT leader inside one of the world's largest financial services organizations shares how he was able to declare "mission accomplished" on those requests and more.
  • An Introduction to TeamQuest Surveyor
    TeamQuest Surveyor is the revolutionary enterprise capacity management software that can help you accelerate business and optimize IT services. In this short video, we'll cover several of the product's benefits and a use case example.
  • A Deeper Dive into TeamQuest Surveyor
    Take a moment - 3:44 - and discover the robust reporting capabilities of TeamQuest Surveyor. Handle both virtual and physical environments. Get a closer look at the finer details of this automated solution.
  • Spanning The Capacity Divide - "Big Data" Approaches for Utilities
    Learn how to energize the utility environment by adding the discipline of capacity management to further grow your ROI during these challenging times of the smart grid.
  • Analyze Your Applications and Storage Together
    Break the siloed tradition of capacity management. Listen to TeamQuest Advocate Dave Wagner explain the new goals of optimizing resources and accelerating the value from all your tools and processes with capacity management.
  • Beyond Virtualization: Accelerating the Road to Software-Defined Computing
    The Software-Defined Data Center (SDDC) promises to revolutionize time to deployment and value. It's success will depend on a comprehensive and coherent management approach. Join our guests as they explore these technologies, the business drivers, and how they potentially affect you.
  • Business AND IT Analytics - You Need BOTH to Optimize Business
    In the webinar explore business and IT analytics and why you need both to optimize overall corporate performance. Learn the different types of business and IT analytics available and how to apply them to your advantage Discuss how to use analytics to enable performance and cost optimization of business services delivered using diverse and dynamic cloud and virtual environments and hear about real-life examples showing how organizations have leveraged business and IT analytics to provide insights that helped them gain an edge over their competitors.
  • TeamQuest Global IT Study
    Review survey findings about the role IT plays to ensure the success of businesses around the globe.
  • Understanding the Real Value of IT and Proving it to the Business
    CIOs want IT to demonstrate business value, but only 27% of those surveyed believe IT contributes to the company's strategic business goals. Find out how IT can effectively measure cost and value, properly plan for future business successes, and focus on business goals in this special report from Computer Weekly.
  • Virtualized Everything Changes Everything: Optimize Software Defined Data Center Performance
    Your customers rely on you to efficiently manage a highly dynamic, rapidly changing, highly shared, distributed environment so they can do their jobs effectively. This means working through the complexities of understanding the services in your virtualized networks, machines and storage, and determining how and when customers will be affected.

    Listen to virtualization expert Bernd Harzog discuss the complexities that many IT organizations are unaware of and how to bring clarity to your organization and customers. TeamQuest Advocate Dave Wagner will share new approaches to measure, manage and optimize these “virtualized everything” environments in terms of the only measures that matter to the business: application workload latency and throughput.
  • Automating IT Analytics to Optimize Service Delivery Cost at Safeway
    TeamQuest Director of Market Development Dave Wagner and Chris Lynn, Safeway's Capacity Manager and Performance Analyst, cover the application of automatic, exception-oriented analytics to a wide variety of IT and business metrics in order to simultaneously optimize service performance and IT cost. Multiple conceptual approaches are shared, including pros and cons. Most of the presentation includes real examples by which Safeway has integrated performance, capacity, business, and power data into an automated optimization process spanning 1000s of servers and virtual servers and their applications.
  • 3 Ways Optimization in a Box Solves YOUR IT Problems
    TeamQuest Director of Global Services Per Bauer explains how to manage services in relation to servers, storage, network, power and floor space. Understand costing data, incidents, business transaction volumes, and demand forecasts. Watch this short video to learn more about Optimization in a Box and how to quickly improve your ability to optimize business services today.
  • TeamQuest Optimization in a Box
    Let us help you optimize the use of existing capacity and prepare for future demand. Optimization in a Box is a subscription service that will increase your IT efficiency while mitigating risks and improving agility.
  • State of IT Efficiency
    Find out what more than 400 respondents globally had to say about solving issues associated with agility, risk and efficiency. This 1:15 video shares and summarizes several findings that can help organizations increase IT efficiency in today's rapidly changing, highly dynamic, highly shared and distributed environments.
  • CFO Summit London: You Don't Have to Be Superman to be a CFO — But it Would Help!
    The rapidly changing pace and dynamics of the modern business world is placing fresh pressures on all "C-Level" executives, but none more so it seems than the CFO who is now expected to become the leading cog in the business machine. Read this 7-page document to see how CFOs are tackling transformation in their organizations.
  • Moneyballing: How to Optimize the Software Defined Data Center
    Today's IT must continuously operate at the center of business performance and IT efficiency. One way to make that happen is by optimizing the software defined data center. Understand how organizations can effectively manage today's complex environments and improve business benefits in this TeamQuest sponsored Webinar.
  • It's Time the Data Center Gets the Moneyball Treatment
    Hear a new approach to predicting IT and business performance. Join TeamQuest Director of Market Development Dave Wagner as he explains why old, traditional methods are failing and describes how to better identify relationships across widely disparate data sets.
  • Enterprise Drives Success with Business Metrics, Data, and Automated Forecasting
    Enterprise Holdings automated its reporting and forecasting routine, driving predictive analytic accuracy, reducing staff resource time, and providing data to the business that made sense to the business.
  • CFO Summit Paris: You Don't Have to Be Superman to be a CFO – But it Would Help!
    On March 6, 2014, a dinner meeting of leading CFOs was held in Paris, France. The goal? To debate whether a CFO can transform a traditional finance team into a strategic business partner. This document summarizes the deliberations of the meeting participants, who concluded that Finance should serve in more than just a support role. To be competitive, organizations need Finance to provide strategic leadership.
  • Right-sizing Systems for New Applications
    Testing new or modified applications with production-level workloads on fully-configured systems can be time-consuming and extremely expensive. Fortunately, there is a better way. It is possible to accurately predict how apps will perform in production environments based on how they function on inexpensively-configured test systems. The technology described in this paper uses sophisticated analytics to calculate real world performance using measurements taken from simplified test environments.
  • A Single Solution to a Shared Problem: Using Automated Analytics
    Discover how one of the largest American supermarket chains mines and analyzes IT and business data to ensure all levels of the business understand their business and capacity risks.
  • IT Analytics: The Key to Maximizing Business Performance
    Companies are looking to gain optimum efficiency and output from their IT departments. In this article Lisa Kelly reports for Computer Weekly on how IT analytics could be the key to reducing costs and increasing performance.
  • Using IT analytics to achieve better business performance
    IT analytics is rapidly becoming a crucial factor in helping businesses optimize performance and increase profits. Companies need to understand how best to deploy analytics and how to integrate the process into their IT departments. Only then can the benefits be fully realized. This special report investigates how this can be achieved to maximum advantage for both the business and its customers.
  • A Guide to IT Service Optimization Maturity
    Increased adoption of technologies such as virtualization, dynamic computing, and various forms of cloud computing has complicated the quest for performance and reliability of IT services. The ruthless drive for efficiency calls for the use of more sophisticated optimization methods. Learn how competitive your IT optimization processes and tools are and the results that you can expect from implementing improvements.
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