TeamQuest IT Service Reporter

Automate reporting and simplify distribution with custom performance dashboards

TeamQuest IT Service Reporter is a rich Web application used to create, customize and distribute reports via the Web or in PDF or Excel formats. TeamQuest IT Service Reporter is used to:

• Create dashboard-style reports customized for your intended audience
• Customize reports with your logo and explanatory text using a drag-and-drop interface
• Provide a performance management report revealing the status of IT services
• Quickly and easily communicate complex information

 

Enlarge image Heatmap and Gauges report

More Sample Screens   Vital statistics report: overall system health   Detailed vitals report: one-hour period

• Operating systems: AIX, HP-UX, Solaris, Linux, and Windows
• Virtual environments: IBM PowerVM LPARs and WPARs, Solaris Zones, Containers and LDOMS, VMware ESX and ESXi
• Databases: DB2, Oracle, SQL Server, and Sybase
• Web servers: Apache, IIS, and others
• Network devices (routers, switches, etc.) via SNMP
• Network traffic between tiers
• EMC Symmetrix

Using XML and Java, TeamQuest IT Service Reporter offers a highly interactive, Web-based user interface for defining reports. Use it to show which IT Resources are at risk for performance issues. Report IT service performance as it relates to business, seamlessly accessing data without regard to where the data is actually stored.

Product Features

Create, customize and distribute reports

• Report IT service performance and service level achievement.
• Include graphics and annotate reports for your audience.
• Report how much of each server resource is being consumed by each IT service, business process, department, or application.
• Report on virtualized environments from physical server, hypervisor and guest points of view.
• Automatically distribute reports via the Web or use PDF or Excel formats.

Demonstrate IT value and efficiency

• Show service delivery efficiency with customized management reports.
• Relate IT services to business processes.
• Report IT service performance relative to agreed-upon service levels.

Identify excess or insufficient capacity

• Provide a capacity dashboard revealing IT service status.
• Use heat maps and gauges to quickly communicate service performance.
• Concentrate IT optimization efforts on IT Resources that affect the most critical IT services.
• Understand which of thousands of systems in your IT operation are at risk for performance issues.
• Easily visualize the interactions of guests on a physical server to quickly identify bottlenecks or conflicts.

Integrate with third-party tools

• Access performance data using your own or third-party reporting tools such as Crystal Reports.
• Generate alarm events and send them to third-party consoles via SNMP traps or use the traps to automatically open trouble tickets in your Service Desk/Help Desk system.

Interested in IT performance dashboards? Contact TeamQuest