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TeamQuest® Global Services

Professional assistance to help you optimize IT services and get the most from TeamQuest software

  • Remote Capacity Management Services
  • On-site Performance & Capacity Services
  • Strategic Advisory Services
  • Product Deployment Services
  • Product Training

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Optimization in a Box

Optimization in a Box

The business case for Capacity Management is easy to express — increase your efficiency while mitigating risks. It’s achieved by optimizing the use of existing capacity and preparing for the future needs. It’s as simple as that.

But still, wouldn’t it be great if you could realize all the benefits and value of Capacity Management without having to design and implement all the underpinning processes, purchase a tool and train dedicated staff to take care of it? If you could subscribe to a service and pay as you go, rather than doing an upfront investment?

Let TeamQuest Global Services do your Capacity Management

We offer a remote service called "Optimization in a Box," where we make use of performance data that already exists in your environment. Based on our experience and expertise, we analyze, interpret and report on that data to help guide you toward providing optimized IT services. Thanks to the data federation capabilities of our products, there is no need to consolidate or transfer large volumes of data. We can seamlessly implement an on-site capacity management function with minimal intrusion.


TeamQuest Optimization in a Box Architecture

With our setup, no data has to leave your company or premises. The TeamQuest analytical engine resides on-site. All configuration, monitoring, analysis, and reporting tasks are managed remotely by TeamQuest. If you decide to end your subscription to this service, our minimal on-site footprint can be removed in virtually no time.

How does Optimization in a Box work?

Our process for setting up Capacity Management as a service, and making sure that it fulfills your needs, includes the following steps:

Service Definition

This is the start of the implementation where we make sure that your existing data sources fulfill your needs in terms of detail, richness, granularity, and historical coverage. We also spend time with you to understand the configuration of you environment, your business service levels, and the optimal reporting structure. This information will be used to create a list of mutually agreeable deliverables.

Service Operation

Service Operation is the normal, continuous operation of the Configuration in a Box remote service. The service is delivered in accordance with how it was defined in the Service Definition step, with our goal being to keep changes to a minimum.

Service Alignment

Once in a while there will be a need to slightly redesign or update the service (because of changed priorities, new services or applications, an update of the underlying infrastructure etc.). We call this redesign or update a "service alignment." Service alignment projects can either be scheduled to happen on a regular basis or in reaction to an event.


The Optimization in a Box Process

We do the work, so you don’t have to

We take care of the complete Capacity Management process for you. We work hard to minimize the effort required form you. That said, here some requirements that you must fulfill in order for this service to work:

Make data available

You are probably already collecting data about your servers for monitoring purposes. You may even be using different data collectors for different servers. That’s not a problem. We do not require a unified collection architecture for your entire infrastructure; we can manage multiple different data sources. But the data needs to be rich enough to fulfill your capacity management needs. We will help you examine the data and, if necessary, propose changes as part of the Service Definition.

Define relatively static, predefined expectations for our deliverables
In order to build a sustainable and manageable solution, we need to agree upon a set of predefined deliverables. These can be tailored to your requirements during the definition phase, but they need to stay fairly static during normal operation. If you fulfill those two prerequisites, our optimization service will be a really good choice for you...

Performance Analysis and Capacity Planning

Specializing in world-class Capacity Management solutions, TeamQuest works day in and day out with IT professionals dealing with performance and capacity related issues. The key lesson we have learned from this level of contact is that for the Capacity Management process to succeed, there must be an equal investment in people and processes, as well as in the correct tools.

If your organization is lacking on the people or processes side, or if your people simply don’t have enough time to do in-depth analysis, we can offer our expertise to help you analyze the performance of key services, or plan to ensure you have the correct amount of resource in place at the right time to fulfill your organization’s business goals.

Whether you have an existing performance issue, an IT or business service that is not performing as expected, a planned increase in the business workload for a particular service, or even a surplus in computing resource; we can work with you to deliver a comprehensive analysis outlining the correct path to take to either resolve your current issues, or prevent future incidents through timely provisioning of IT resources.

TeamQuest Capacity Management Maturity Assessment Workshop

In a time where business units are expecting more services and greater reliability from IT without allowing for increased budgets, a greater demand is placed on IT for efficiency and productivity. It is becoming increasingly important for IT organizations to adopt more sophisticated methods; IT management processes must become more “mature.”

We’ve defined a Capacity Management Maturity Model that will help you determine how well you are doing and what you can gain from improving. Going forward, the results of our analysis together with the can serve as a roadmap towards increased productivity and efficiency for your organization.

The quickest and most accurate way of assessing your Capacity Management maturity is a collaborative workshop where we investigate your current skills, processes and tools.


Learn Your Capacity Management Maturity Score

Who participates

We would like you to invite a group of people, ideally 4-5 persons who represent different interests in your organization (capacity managers, end users, system administrators, application owners etc.). Getting the right mix of people with different roles will yield a fair and unbiased view and will likely spur interesting discussions. The group will be presented with a set of scenarios and key capabilities for which they should rate your compliance.

Time required

An assessment generally requires 3-4 hours of the participants’ time.

The deliverables

The insight gained and recorded during the workshop will allow us to establish:

  1. Your current maturity level
  2. Your maturity profile in terms of people, processes and tools
  3. Suggested actions that will improve your situation

All this will be presented briefly at the end of the session but also (in more detail) in a report sent to you afterwards.


A Key Deliverable: Your Organization’s Maturity Profile

Plan-Train-Deploy

Implementing a Capacity Management solution built on TeamQuest products always starts with Plan-Train-Deploy. It’s our standard process for making sure that you get a flying start and realize the full value of our solutions as soon as possible. It’s based on 20 years of experience of deploying our solutions out in the field.

Before starting to implement a solution, we work together with you to understand your objectives and your specific needs. Based on those needs and objectives, we develop a deployment plan with a detailed outline of activities and responsibilities.
Based on the needs discovered during the planning phase, we compose a training agenda that will prepare you for using and maintaining the proposed solution. The training will be delivered by one of our experienced product experts.
When it comes to executing the deployment plan, we can be there to assist you as well. The level of engagement is your choice, anything from managing the complete deployment to augmenting your existing staff with tactical resources is possible.

Training Services

To make sure that you get the optimal use and best possible return on investment from our solutions, you will always benefit from having the appropriate training. Our training services provide education in using TeamQuest software and processes, incorporating a set of best practices within each solution. We have an extensive set of training materials and classes that can be adapted to match your specific needs. Regardless if you’re a novice or an experienced user looking to make use of new functionality in a recent release, we can help you get a flying start.


TeamQuest Product Training Matrix

Customers using TeamQuest Products

  • Wellpoint
  • Qantas
  • TSystems
  • Verizon
  • Nasa
  • Lockheed Martin
  • Wells Fargo
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Request Services TeamQuest offers a range of professional services relating to performance and capacity management including:
  • Deployment Services - assisting you with the implementation of TeamQuest Performance Software
  • Product Training - expanding your skills and capabilities using TeamQuest Performance Software
  • Customization Services - helping you adapt TeamQuest Performance Software to your unique requirements
  • IT Service Optimization Training - delivering knowledge of best practices for getting the most from IT infrastructure
  • Performance Analysis Services - completing specific problem-solving projects such as server consolidation and virtualization efforts
  • Capacity Planning Services - ensuring that your IT infrastructure will be ready for the future

If you are interested in these or other professional services, fill out this form and we will get back to you.
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