How to Build a Capacity Management Team

Clear Lake, Iowa, Nov. 20, 2009 - TeamQuest is showing IT managers how to successfully get a capacity management team up and running in four steps.

A solid capacity management team can mean the difference between satisfied customers and proactive planning to lost revenue and firefighting. The days of throwing hardware at capacity and performance problems are gone forever.

The article and videos, "Getting Started: A manager's guide to implementing capacity management," reveal how a capacity management team can efficiently manage IT service delivery. Readers will better understand aspects such as:

• Processes
• Data
• People
• Tools

Read the article
Watch the videos

Where to Start
The article begins with a look at several aspects of capacity management and delves into the work of monitoring, collecting data, analysis and other areas that allow capacity management teams to contribute objective input to business decisions.

The right place to start varies. "Each organization has its own set of priorities and goals," said IT Best Practices Manager Ron Potter, "so where to start is dependent on them."

Potter suggests organizations consider these areas as possible starting points:

• Mission critical resources
• Low-hanging fruit
• Frequently used transactions or jobs

Potter also advises on the financial aspects of capacity management:

• Budget
• Total Cost of Ownership
• Chargeback
• Value

"You can have the best provisioning plan in the world but it's of little value if the business cannot afford to implement it," he said. "Money is the language of business, so all work needs to be done with that aspect in mind."

For more tips on building a productive capacity management team, read Potter's article or watch the videos .