| Sunday, April 18 |
|
| 6:00 - 8:30 pm |
On-site Registration |
South Poolside |
| 6:30 - 8:30 pm |
Welcome Reception |
South Poolside |
| Monday, April 19 |
| 7:00 - 8:00 |
Registration and Breakfast |
South Poolside |
| 8:00 - 8:30 |
Opening Remarks and CEO Welcome |
International Ballroom |
| 8:30 - 9:30 |
Robert Erhardt, San Diego Zoo |
International Ballroom |
| 9:30 - 9:45 |
Break |
|
| 9:45 - 10:15 |
Scott Adams, TeamQuest - Product Roadmap |
International Ballroom |
| 10:15 - 11:15 |
Rey Rios, TeamQuest - Bringing Service Level Management to Life with ITSO |
International Ballroom |
| 11:15 - Noon |
Jackie Johnson & Kevin Jessen, TeamQuest - Surviving Your IT "Panda"monium with TeamQuest Customer Support |
Terazza Ballroom |
| 11:15 - Noon |
Demo Room |
Terazza Ballroom |
| Noon - 1:00 |
Lunch |
South Poolside |
| 1:15 - 2:15 |
Omar Farooq, The Vanguard Group - Capacity Planning for Heterogeneous Systems Using Scale Normalization & TeamQuest Model |
International Ballroom |
| 2:15 - 2:30 |
Break |
|
| 2:30 - 3:15 |
Breakout Sessions
Tips & Tricks - Chet Clauser, A Fortune 100 Mutual Life-Insurance Company - Leveraging TeamQuest Data - Tips to Solve Performance & Capacity Issues |
Marseilles |
|
Real Life Stories - Bruce Mathews, Sun Microsystems Building PACP Into the Virtualized Data Center Infrastructure |
Portofino |
| 3:15 - 4:00 |
Breakout Sessions
ITSO - Walter Verhoeven, CREATIVE AssociatesOptimize your virtual IT Zoo for animals like VMWare, Sun Zones & IBM Micropartitions |
Marseilles |
|
Real Life Stories - Jim Smith, TeamQuest Nightmare of an IT Manager |
Portofino |
| 4:00 - 4:15 |
Break |
|
| 4:15 - 5:00 |
Breakout Sessions
Tips & Tricks - Tim Wietecha, TeamQuestGot that Management Reporting Monkey on Your Back? |
Marseilles |
|
Tips & Tricks - Cheryl Wenner, NCR Tame Your VMware Zoo with TeamQuest VMware Infrastructure Agent |
Portofino |
| 5:30 - 7:00 |
Demo Room/Social |
Terazza Ballroom |
| 7:00 |
Dinner |
Garden by the Bay |
| 8:00 |
Entertainment |
TBD |
| Tuesday, April 20 |
| 7:00 - 8:00 |
Breakfast |
South Poolside |
| 8:00 - 9:00 |
Rick Schwartz, San Diego Zoo |
International Ballroom |
| 9:00 - 10:00 |
Charlie Babcock, InformationWeek - How the Cloud Revolution Will Affect You |
International Ballroom |
| 10:00 - 10:15 |
Break |
|
| 10:15 - 11:15 |
Dr. TeamQuest - Gorilla of My Dreams - Modeling Large Systems |
International Ballroom |
| 11:15 - Noon |
Demo Room |
Terazza Ballroom |
| Noon - 1:00 |
Lunch |
South Poolside |
| 1:00 - 1:45 |
John Miecielica, FIS Designing, Marketing and Implementing Server Consolidation: Where Does TeamQuest fit? |
International Ballroom |
| 1:45 - 2:00 |
Break |
|
| 2:00 - 2:45 |
Breakout Sessions
Tips & Tricks - Carlos Toscano, TeamQuest - Open Enterprise Database and Third-party Tools |
Marseilles |
|
Real Life Stories - Russ Polyanskiy, FIS - Integration of TeamQuest Manager, TeamQuest Model & Integrien Alive Primer |
Portofino |
| 2:00 - 2:45 |
Breakout Sessions
Real Life Stories - Bob Lohr, United States Patent & Trademark Office - Monitoring Microsoft Exchange with TeamQuest Manager |
Marseilles |
|
ITSO - Scott Johnson, TeamQuest - Application Response Time Monitoring |
Portofino |
| 3:30 - 3:45 |
Break |
|
| 2:00 - 2:45 |
Breakout Sessions
How To - Brad Miller, Syniverse Technologies, Inc. - TQ Alarms - Setup & Administration of a Fully Armed & Operational Battle Station |
Marseilles |
|
Real Life Stories - Mark Manness, TeamQuest - Capacity Management of VMware |
Portofino |
| 4:30 - 5:00 |
Wrap-up |
International Ballroom |
| 6:30 |
Dinner |
South Poolside |
| Wednesday, April 21 (Post-TTS Training - Pre-registration & payment required. Register online) |
| 8:00 - 5:00 |
IT Service Optimization (ITSO) |
Marseilles |
| 8:00 - 5:00 |
Introduction to TeamQuest Model |
Portofino |
| Thursday, April 22 (Post-TTS Training - Pre-registration & payment required. Register online) |
| 8:00 - 5:00 |
TeamQuest IT Service Analyzer/Reporter web applications |
Marseilles |
| 8:00 - 5:00 |
TeamQuest Model |
Portofino |
