IT Service Reporting: Showing the Business Value of IT

    IT executives are expected to do more than simply provide reliable technology for their organizations. They must also demonstrate to management and client organizations that IT is delivering true business value. Can you show how IT contributes to the overall success of your business? To do that, reporting must have business relevance by showing how IT service performance relates to key business objectives. Join TeamQuest Software Engineering Manager Mark Manness as he explores IT service reporting and gives new insight on how to communicate the business value of IT.

    Also in this podcast learn:
    • How IT service reporting has changed
    • How to relate IT service performance directly to business objectives
    • Why there is a gap between IT and the business
    • How to create effective IT service reporting
    • How consolidation and virtualization make management reporting more of a challenge

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