Independent analyst survey of 1000+ capacity management software users has ranked TeamQuest #1 in customer satisfaction and price vs. value.
TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report. Called, “the most important focused player in Capacity Management,” TeamQuest scored higher in customer satisfaction and price vs value than any of the 15 large portfolio players and specialized vendors highlighted. Of over 500 players in the global capacity planning market, TeamQuest is now ranked at No. 2.
Dr. Thomas Mendel, former research director at Forrester and now head of Research In Action, the author of the report, observed that TeamQuest’s approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.” TeamQuest has achieved industry-wide brand recognition because of its demonstrated excellence across platforms, environments, and product suites. The report concludes that TeamQuest boasts the most accurate algorithms for determining the health and risk of IT and business services in the entire industry.
TeamQuest’s approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.”
The report assessed the ability of both software and software as a service (SaaS) providers to meet the diverse capacity management needs of 1,380 IT buyers. Unlike most surveys, the Mendel Report privileged the opinions of IT buyers over vendors’ scores in its assessments, with buyers’ responses accounting for 60% of each company’s ranking.
“We looked at all players, repeatedly, but TeamQuest is the only one that could fulfill our needs.”
Dr. Mendel found that TeamQuest’s highly differentiated strategy and unparalleled, almost real-time performance feedback set it apart from the pack, a group that included vendors like Hewlett Packard, CA Technologies, and Sumerian. As one TeamQuest customer and IT Manager of a global manufacturing company noted: “We looked at all players, repeatedly, but TeamQuest is the only one that could fulfill our needs.”
Significantly, the RiA report also evaluated vendors’ ability to continue to meet increasingly diversified capacity management needs. Observing that a majority of enterprises are beginning to adopt ITIL philosophies, Dr. Mendel predicts that vendors will have to reliably cover areas like the hybrid cloud, predictive analysis, cost/capacity and ROI assessments, end-to-end cloud SLAs, and SaaS delivery for capacity management.
In this dynamic landscape, Dr. Mendel notes that TeamQuest is growing at an above-market pace, concluding, “Bottom line: TeamQuest will remain a key player in the Capacity Management market.” Its customers feel the same way: one buyer, the VP of IT for a North American financial services company, stated that, “For us, TeamQuest is a strategic partner today, has been for many years, and will be for the future.”
“Bottom line: TeamQuest will remain a key player in the Capacity Management market.”
TeamQuest’s hallmark differentiation, honed by over 25 years of capacity management experience, is evident in its diverse product suite, which include its Vityl Adviser, Vityl Dashboard, and Vityl Monitor. Together, they grant customers unprecedented and rigorous insight into the historical, current, and future health and risk of their IT systems, as well as the ability to generate simple, easy-to-understand reports.
TeamQuest has striven to enhance the usability, visibility, accuracy of its capacity management tools. We’ve strongly believed that TeamQuest will remain as a top global player in capacity management for the foreseeable future -- it’s nice to know that both buyers and experts in our field feel the same.