IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security. But putting out on these fires leaves little time for proactively managing infrastructure for the future –even something as important as figuring out how much server capacity will be required in the months to come is often put on the back burner. What’s more, while a large majority of IT departments make attempts to plan for the future by using hypothetical questions to model future demand, they’re not necessarily basing decisions off of this practice.
Being unequipped to handle it all and prepare for what’s ahead is a common issue in IT departments across the globe. A new study* by TeamQuest finds a majority of IT departments conducting business in a chaotic IT environment and experiencing cloud outages due to improper management. This is likely why IT managers realize they need to improve their slacking efficiency, mainly by maturing their optimization processes and implementing health and risk management. In fact, many IT managers realize health and risk management has a positive impact not only on efficiency and performance, but on revenue. However, managers in chaotic situations tend to be less likely than those with more mature processes to recognize ways to improve efficiency and to realize that proper health and risk management could be a solution.