The battle rages on. Unplanned outages. Customer requests. Planning for the unknown. Preparing IT for the next marketing promotion. You try to stay ahead of it all, but performance problems and recurring issues pull you into reactive mode. How can you continue to stay ahead of business needs and maintain an expected, consistent level of service availability? Take a look at this month’s articles to get some ideas.
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Unplanned outages can affect market share, revenue, customer experience and trust between IT and its customers. On average, it takes seven IT staff nearly 3.5 hours to resolve each unplanned outage. Find out how to decrease the number of unplanned outages and reduce their impact to you, IT and your organization.
The concept of IT Service Optimization is often associated with increased efficiency and reduced risk, two forces that will drive valuable improvements. But without a full understanding of the business objectives and how IT needs to be aligned with those, full optimization is not possible. Find out how you can use automated analytics that are closely aligned with overall business objectives and supported by mature processes to stay ahead of the game.