April 12, 2011
    Monday afternoon began our breakout sessions. There are 3 breakout tracks: Cost Optimization, Service Optimization, and Solving Performance Problems. There was a lot of information with 9 sessions held in the afternoon. Here's a recap for you:

    Journey through User Agents

    TeamQuest expert Vern Steidl and Verizon Wireless's Tony Gibson informed attendees on how to get business and/or custom application data into the TeamQuest Capacity Management Information System (CMIS). The presentation focused on teaching the audience how to go about integrating various data sources and how TeamQuest User Agent technology is used for batch importing as well as for real-time performance data collection.

    Does the IBM POWER Processor Technology Actually Improve Performance?

    TeamQuest's John Pokladnik discussed the results of various benchmark tests of the POWER5, POWER6, and POWER7 architectures with emphasis on the effects of threading. John compared the changes in response times and throughouts as activity levels increase. Important CPU counters to use for capacity planning and chargeback were also highlighted.

    Heat Maps - The Best Thing Since Sliced Bread

    Highmark's Terry Mishler walked the audience through how he has derived immense value from the heat map chart types in TeamQuest IT Service Reporter. Mishler explained to the audience what they are, how to set them up, and also how he has deployed them in different environments to help identify problems quickly.

    Plan, Train, Deploy - TeamQuest Road to Success

    Plan, Train, Deploy is TeamQuest's new and improved process for providing software. This service is designed to streamline the deployment of significant new functionality, upgrades, or additional licenses to new or existing customers. Plan, Train, Deploy will help to ensure that customers experience a smooth implementation and begin getting value from their TeamQuest software as soon as possible after it is rolled out.

    Solaris Zones Capacity Planning Using Headroom Reports

    Walter Verhoeven from TeamQuest partner CREATIVE Associates provided information on how his company is able to enhance the functionality including advanced reporting, based on the ExRep Headroom Report set in TeamQuest IT Service Reporter. He detailed how to plan the capacity for your Oracle Solaris Zones environment.

    Use of Modeling in Performance Engineering

    Ankur Hajare of WellPoint provided an overview of the performance engineering process, and described how modeling can be used to achieve performance goals. Several examples and case studies were presented, all from the author's long and varied experience in performance engineering and capacity planning.

    Solving Enterprise Applications Performance Puzzles: Models to the Rescue

    Oracle is a major vendor of enterprise applications supporting a range of critical business functions. Oracle's Leonid Grinshpan introduced examples of queuing models for enterprise applications that visualize, demystify, explain, and solve essential performance analyst tasks, such as defining workloads, resolving bottlenecks, allocating resources in virtual environments, appropriately sizing the infrastructure, and using application models.

    DAS (Desktop Application Service) - A Case Study

    TeamQuest's John Arnold showed examples where response time is measure from the point of view of a PC-based client running a web browser to interact with a web-based application. Arnold presented analysis of the networking and processing delays contributing to response time at various tiers that compromise the total application. The tiers include a PC running a browser, a web server, application servers and backend database. Armed with this information, a performance analyst can quickly determine where to investigate when response time fails to meet service level requirements.

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