The cookies placed by the Pardot server are readable only by Pardot, and cookies cannot access, read or modify any other data on a computer. If a visitor refuses the Pardot cookie, Pardot does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the site's features according to your preferences. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information submitted while on our site.
Google Analytics Cookies
We use this to understand how the site is being used in order to improve the user experience. Personally identifiable information is not stored in these cookies. You can find out more about Google's position on privacy in regards to its analytics service at: http://www.google.com/goodtoknow/
Google AdWords Cookies
TeamQuest does not deliver third party online advertisements on our Web sites, but we advertise our products and services on others' Web sites, including using Google Adwords. These cookies help us to determine the effectiveness of that advertising. To learn more about these cookies, please see Googles Policies and Principles - Advertising.
Madison Logic Cookies
The cookies placed by Madison Logic are readable only by Madison Logic and do not contain any personal information. Information collected by the Madison Logic cookie is tied to anonymous behavioral profiles that may be used to inform TeamQuest about business-related research activities of its visitors from across the Madison Logic network of contributing data partners. Opting out of Madison Logic cookies will not affect the amount of marketing materials you will receive. Instead of receiving promotional messages that are relevant to your interest, you will see more generic messaging with no information to tailor content. For more information about how the information is collected and used, please visit: madisonlogic.com/privacy.
These cookies are used to provide a complete, quality experience on the TeamQuest web site. They are necessary to provide services or to remember settings in order to improve your visit which also enables you to browse the site and access certain features within the site like the Customer Area.
These cookies do not gather any personal information that could be used for marketing purposes.
Should you prevent these cookies, we cannot guarantee or predict how TeamQuest website will function.
If you have further questions regarding essential cookies used on the TeamQuest website, please contact us at email@example.com
I'm here for the 8th annual TeamQuest Technology Summit (TTS). Despite the economy there has been a good turnout with everyone in a good mood. It's hard to be otherwise here in Savannah, Georgia. Blue skies and light sea breezes make for a wonderful, relaxed environment to discuss Capacity Management topics.
The conference kicked off with a welcome by President and CEO Jerred Ruble. He brought people up to date on TeamQuest happenings since the last meeting. He also awarded the IT Service Optimization Award to Law School Admission Council (LSAC).
Bruce Bachman, LSAC CIO, was here to accept the award. It was well-deserved as LSAC made huge strides in improving services over the past several years. Congratulations to Bruce, Jerry Goldman, Technical Services leader, and all the people at LSAC who worked so hard to make their success a reality!!
Some LSAC highlights:
Used ITIL/ITSO best practices to manage risks
Beat Recovery Time Objective goal by 12 hours
Beat Recovery Point Objective by 3.5 hours
Project finished ahead of time and under budget
JP Garbani of Forrester had a great presentation. He spoke on strategies to improve IT efficiency. He covered some history as to how we got here from a Capacity Management perspective. He then discussed how technology complexity has increased and covered how this complexity impacts the business. He stressed the point that we can no longer afford to be reactive as too many staff productivity and customer revenue dollars are lost during outages. He closed by saying we need to have predictive processes to minimize outages, reducing costs and improving customer service; something very important and timely in these trying economic times. It was refreshing to hear him tout some of the very same ITSO principles we have been advocating over the years.