It’s the holiday season and your customers just want what’s promised - an enjoyable customer experience.
No servers crashing
No buggy applications
No error messages
No unresponsive web pages
The hustle and bustle of the holiday shopping extravaganza is bound to catch some businesses by surprise, but that doesn't have to be you. The National Retail Federation projects that Americans will spend more than $600 billion during the holiday season. And I’m sure your business wants to capture as much of that as possible.
Are you ready for the onslaught of Black Friday, Cyber Monday and beyond?
Understanding Business ObjectivesUnderstand business objectives
Prioritize services and assessing risk levels
Establish service levels
Plan and provisioning services
Manage service performance
The first step in creating a service is to fully understand the business requirements. What it is that the business is trying to accomplish? To answer that, IT professionals require a business perspective and knowledge of the strategic goals of the organization. Sometimes those goals have yet to be documented, making the job more difficult, but no less necessary. Understanding the priority of business goals enables IT to align with those priorities and determine where time and resources are best focused.