September 17, 2010
    I'm sure many of you are gearing up for your travels to Louisville for itSMF USA Fusion 10. Get ready to plug in and rock the house! We all know everything changes, and with the flood disaster that changed the venue from Nashville, it seems that Fusion 10 will be the perfect setting to dig into all of the new and exciting changes in the wonderful world of ITSM.

    As you are heading to the great state of Kentucky, I thought we could give you a little reading material for the trip. TeamQuest is inviting you to see how you can Join the Journey to capacity management maturity. Lower costs, improve service quality and increase IT productivity by moving to more mature Capacity Management tools and processes.

    What level is your organization? Chaotic, Reactive, Proactive, Service, or Value? Let us know:

    TeamQuest's Capacity Management Maturity Model

    Most businesses today are in Reactive or Proactive stages. To take the next step and reach the Service stage, homogeneous monitoring across heterogeneous platforms and technologies in combination with predictive modeling becomes crucial. This also prepares you for the ultimate level, the Value stage.

    For more information, we invite you to visit or you will have the opportunity at itSMF Fusion 10 to talk one-on-one with a TeamQuest capacity management professional by stopping by booth 1921.

    And don't forget to follow us on Twitter, we'll be tweeting updates throughout the event.

    We look forward to talking with you!