March 10, 2009
    Just about everyone has access to a dictionary these days. Just because you bought one and put it on your shelf doesn't mean you have to read every definition and use every word in the book. That's time consuming and provides limited value. My apologies if you're a lexicographer.

    I've read the ITIL tomes - versions 1 through 3 - and while they provide value, I don't believe that every person in the organization should read them from cover to cover. Just like a dictionary, you should use what's best for your situation.

    ITSO and ITIL are comprehensive sets of processes and best practices. Since every IT shop is different, they have different needs. Since IT professionals have their strengths and weaknesses, the best action is to winnow through the best practices and select the disciplines that fit your circumstances, and provide measureable and meaningful value.

    If one of your organization's shortcomings is in the Capacity Management or IT Service Management arena, I urge you to take a look at TeamQuest IT Service Optimization (ITSO). Just like a dictionary, there may be components of the framework that can provide immediate value.

    In these tough business times, every little step you take to improve service quality and reduce costs is important to your organization's survival. Find out more - ITSO.

    Remember, ITSO and ITIL are frameworks. They are collections of processes and best practices. It's up to you to determine which components provide value to your organization and then implement them; fill in the blanks in the framework.

    By the way, I found some words in my dictionary that best describe this process - "flexibility" and "customization."

    I'm putting my dictionary back on the shelf for now.

    Until the next time...

    Best Regards,


    Category: best-practices