4 Essential Habits of Maturity for IT Pros
Being an IT manager isn’t always easy, but these crucial skills will help you avoid potential problems. Here, we reveal common traits of other IT pros who deliver quality, reliable online services that clearly defines IT’s value to the business.
An IT Manager can have great people skills, sharp technical knowledge, and the ability to quickly and efficiently solve problems — but none of these things make them Maturity pros. ITSO Maturity doesn’t just take a proactive approach to the work of capacity management, but the leadership and coordination necessary to prevent problems before they happen. Here are four qualities that separate the everyday IT managers from the Maturity pros.
Until you’ve built up a procedure for dealing with issues like workload distribution well in advance, the occasional IT disaster is inevitable. You can’t sit and just wait for an issue to arise before you solve it. The difference between mediocrity and success in the IT world comes down to capacity planning and proactivity.
With predictive analytics, you can start preparing for many of the outages and crashes that would have otherwise caught you off guard. The best software available can provide forward-looking predictions of up to 95% accuracy for what demand for your online services will look like, avoiding downtime without over-provisioning. Averting these disasters ahead of time will save your company valuable time and resources and help you maintain a good reputation for online service.
Even the best IT Manager can’t be everywhere at once. In an ideal world, you would be looking at every component within your network to make sure each piece is running smoothly. Unfortunately, it’s impossible to keep your eye on everything.
What you need to do is identify what’s most important for you to look at. Exception-type reporting does exactly that by telling you which servers are in need of attention, helping you to maintain those servers before they cause larger issues. While your entire network should be covered by capacity reporting, your exception-type reporting will tell you which networks need attention right away.
You can use technology to help you predict your system’s future, but you’ll need more than that to secure the future of the business you’re supporting. Any good IT manager should be planning regular meetings with the departments and people that they support. If the company is planning to double their sales in the next six months, you’ll want to know so you can adjust your IT strategy accordingly.
They’ll also be able to tell you in advance of any new services or features they plan to offer and what the adoption rate might be. You can determine if the additional adoption rate will increase load on the system and include that in your algorithms for predicting future demand.
Ultimately, everything you do is focused on supporting a business and its operations. When you go into a meeting with your clients, or anyone outside of the IT world, it’s important to be sure that you are communicating in a business context.
If you start to rattle off information about servers, CPUs, and memory, your audience won’t follow what you’re saying. If both sides are speaking the same language, you’ll learn more about what your clients are looking for and they’ll gain a better understanding of the work you’re doing.
The best IT managers should be able to take their companies from the Chaotic or Reactive levels of IT Service Optimization Maturity scale to the higher, more profitable levels of Service and Value. TeamQuest can help you accomplish this by providing IT managers with the tools to increase your capacity management and improve your efficiency and overall service.
(Main image credit: David Wall/flickr)