Manage Performance, Manage Risk
Effective resource management does more than improve your IT services — it helps your company evolve.
For large organizations, managing IT services can be an uphill battle. The complexity of scheduling multi-departmental projects while hedging against system outages — compounded by the number of employees and customers who require system access — can feel insurmountable.
However, an effective resource management system can help keep your systems organized and running smoothly. This not only makes your IT system more valuable and productive, but it will also raise the efficiency of your business operations as a whole. Let’s explore how.
Common sense suggests that the bigger a company gets, the more complex its systems become. And employees can get stuck in that dense web — on an individual level, seeing past the day-to-day necessities and actually optimizing your operations can be a major challenge. As Akshat Singh points out in a post for Project-Management.com, a short-sighted mindset makes it “impossible for someone to see and take care of everything perfectly.” At the end of the day, we’re not computers.
That’s why a good resource management system can help expand your company’s vision, better predict future risks, and more efficiently allocate resources. That’s partly achieved through a common practice in resource management: examining constraints.
Considering how a project could go wrong before it launches allows employees to consider whether these constraints on resources, like money, time, and staff dedication, will lead to project delays, cancellations, or unexpected server downtime.
These measures are crucial, but they’re also often ignored thanks to the necessary capital investment and complex series of steps involved. However, as Frank Ohlhorst explains for TechRepublic, “IT departments fail to calculate the cost of not mitigating risk, as opposed to calculating the upfront costs of managing risk.” By implementing an effective resource management system, your company can save enormously over the long term.
In reality, project planning is more complicated than many realize, and it often carries unforeseen costs. For example, while the costs of labor and allocated materials are rather obvious, many companies don’t stop to consider the factors that go into a project’s successful launch, including current commitments and the effective utilization of system resources.
Similarly, it’s imperative that projects don’t cause future bottlenecks or undercommit your systems -- they have to find the sweet spot. As TechRepublic further explains, an effective resource management system makes it easy for IT managers to make sound financial arguments and secure the appropriate funds and tools.
Correctly managing your IT services can turn a monstrous burden into a financial boon. Resource management saves time and energy by dividing a project into smaller, manageable jobs. Instead of sending your IT guys scrambling from project to project, you can easily determine specific responsibilities and appoint key decision makers.
This goes beyond just improving your IT services — it makes life easier and more productive across all departments of the company, thus leveraging the success of the business as a whole. And as Gartner’s recent report, “Hype Cycle for IT Infrastructure Availability and Performance Management, 2015,” makes clear with its reference to TeamQuest’s capacity planning solutions, a little help from the outside can go a long way.
A tool like TeamQuest Surveyor helps companies understand the impact of their IT performance, consistently allocate the correct resources, and shore against future risk. This not only identifies and minimizes your pain points — it improves the overall functionality of your business.