Post-it Notes

    Gartner Cites TeamQuest's Per Bauer In New Article

    September 21, 2015

    By Dino Balafas

    A recent citation by Gartner highlights the efficacy of strategic thinking. Many companies promise quick fixes to improve IT optimization  we understand that it’s not a simple ladder to climb.

    TeamQuest’s IT Service Optimization Maturity Model is fast becoming an industry standard for improving IT resource allocation. How do we know? Well, for one, Gartner analyst Matt Light cited a white paper by TeamQuest’s Per Bauer in his recent report, “Toolkit: Benchmark Your Organization's Resource Management Capability.” This is a huge honor for TeamQuest, and further solidifies our reputation as thought leaders in the IT space.

    Hundreds of companies are able to incrementally improve the basic IT operations of complex organizations. Only a handful can help to optimally plan for a desired level of IT maturity without inadvertently hindering future operations. Highly mature IT service optimization requires a rich understanding of data-driven analytics that incorporates business goals, IT infrastructure, and future trends.

    Growing Up

    Of course, managers at organizations of all levels are familiar with the daunting challenges that come with organizing IT projects and allocating strategic resources. But many, if not most, companies are locked into a chaotic or reactionary IT cycle  strategic planning for projects and operations operates on a largely ad hoc basis, and companies are unable to predict when IT infrastructure overloads will likely occur.

    Light refers to this as the lowest stage in a “crawl, walk, run” model. As companies boost the complexity and functionality of their IT systems, they gain the capacity to make predictive analyses and adequately plan for moments of IT infrastructure stress.

    At the most advanced stages, companies are able to not only predict and prepare for known issues, but they can also discuss and pursue optimal strategies. Naturally, these higher levels of IT sophistication are predicated on the mastery and continued integration of more basic techniques.

    Facets of Success

    As per Gartner, IT optimization is ultimately geared toward effectively completing desired projects, which are bound into five categories:

    1. Allocation Decision-Making: The individuals responsible for project staffing, strategic choices, and team-building.

    2. Allocation Details: The information that determines what the actual project is, which should change at certain project milestones.

    3. Constraints: This discusses potential project bottlenecks and the ways in which IT infrastructure may limit the project’s completion.

    4. Role Details: This quantifies how specific role responsibilities and capabilities affect project resource requirements.

    5. Financial: The human resource and labor costs of a project.

    As companies increase the maturity of their IT optimization strategy, they’re able to cogently and effectively integrate these five complex categories, broadening their functional capabilities. At a highly mature IT level, a company can complete more projects in a given amount of time with fewer bottlenecks and wasted resources, as well as plan out ideal future strategies.

    This is about more than improving your response time  this is improving the efficacy and cost-effectiveness of your entire business.

    Mastering Your Needs

    Spikes in project demand and overheated systems are familiar to every PMO leader, resource manager, or portfolio manager. But ineffective IT capacity management stymies project work, damages customer loyalty, and creates a lasting, less-than-stellar reputation. There is no simple solution to this dilemma  it requires nuanced, tailor-made, and predictive planning.

    With TeamQuest’s services, companies can push beyond a chaotic, reactionary cycle of IT management and move into a value-added system that aligns IT infrastructure with business goals.

    Currently, we provide companies the most lucid understanding of how complex interactions hinder IT management — and how they can be leveraged to improve productivity and shore against risk. As industry leaders like Gartner have noticed, world-class IT solutions require thorough and unique comprehension.

    (Main image credit: Ali Nassiri/flickr)