Why Companies Have It All Wrong When It Comes to IT Optimization

    August 6, 2015

    By John Miecielica

    Last year’s Global IT Survey found that, on a scale of one to five, almost half of all companies rated their IT maturity level at a four. After completing our IT maturity assessment, however, the majority found they’re actually only at level one! What are the factors behind this trend, and what can we do to reverse it?

    Maturity has always been a coveted trait. Even when we’re children and should be enjoying the carefree leisure of youth, we all strive to prove we’re capable of taking on more responsibilities than we already have. And we at TeamQuest don’t see why your business should be any different.

    Using our IT Service Optimization Maturity Model, TeamQuest has found that many companies have a distorted view of how mature their IT infrastructure really is. Unfortunately, this misconception results in inefficient operations and negative outcomes across the entire organization. Let’s take a look at what this all means, and how TeamQuest can help you make a change.

    What Makes a Level One?

    According to the survey, an astounding 53% of companies ranked a level one on an IT maturity assessment. What’s more, 42% of that group pegged themselves at level four — a pretty concerning disparity for any competitive business.

    Described as the “chaotic state,” level one describes companies who operate under the idea that if something isn’t broken, it must not need fixing. They leave optimization up to chance and lack true vision for their IT functionality.

    Rather than just a department that scrambles to fix site crashes and slowdowns after they’ve been reported, this arm of your company could be proactively preparing itself for periods during which problems might occur. Ideally, it starts to add actual value to the business, rather than simply mitigating the risks.

    What Makes a Level Five?

    TeamQuest’s IT maturity scale is based on three factors. If your business embodies these traits, you’re well on your way to reaching full IT potential.

    Increased Efficiency: Efficiency is one of the cornerstones of TeamQuest’s model. Once you’ve identified exactly what your customers expect from your online services, you need to be able to meet those expectations while using as few resources as possible. If that sounds simple, your company might not have a realistic sense of how much your site could be delivering, or how far your resources can be spread.

    Reduced Risk: Once you can proactively respond to site issues, you begin to raise your customers’ service quality to an absolute maximum. That means you won’t be losing any customers because you were unprepared to handle spikes in online demand.

    Improved Agility: The crucial ingredient is creating a system that allows your online operations to work at a constant, reliable pace. Regardless of how great your service or product is, if IT is unable to adjust to changing business demands, the company will fall short of its potential.

    Let TeamQuest Bring You to Maturity

    TeamQuest is a company that makes it all about you. As demonstrated by our personal methods and forward-thinking approach, it’s our goal to help your business reach its fullest potential. Take the assessment today and take the first step toward bringing real value to your company through IT maturity.

    (Main image credit: Sebastiaan ter Burg/flickr)