ITSO Blog

    Don't Use Your Cloud Provider's API for All Necessary Performance Metrics

    August 19, 2015
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    By Per Bauer

    In the world of cloud computing, an objective third party can offer crucial support in tracking metrics, keeping your cloud provider honest, and improving your overall service.

    Thanks to cloud computing, businesses have the flexibility to connect and grow across the world in ways that are convenient and secure. And this technology’s expansion comes as no surprise — a recent analysis from Market Research Media detailing cloud products, technologies, and services shows that the global cloud computing market is expected to grow at a 30% CAGR, reaching $270 billion by 2020. It’s also no surprise that big players like Amazon, Google, and Microsoft are running the show.

    Measuring Your Provider’s Performance

    But how well can large-scale providers function in a particular cloud computing environment? Many of them only offer a handful of metrics, and their data is often not adaptable or sophisticated enough to incorporate things like predictive analytics.

    It’s also difficult to directly compare different cloud providers’ performance and costs in the context of your company’s needs. A study from Bitcurrent notes that a standard industry benchmark to compare cloud computing services doesn’t really exist, and that no one reference can confirm how successful a cloud provider may be at performing different kinds of tasks while it’s being tested.

    On Guard: Cloud Computing Transparency

    Even further, service providers often withhold critical information like cloud configurations, available service time, and billing data from their cloud consumers. With all of this metadata concealed, customers may be subjected to penalty payments and computing mishaps, and generally miss out on opportunities for advancement.

    In a summary of Forrester’s recent survey of 275 IT leaders, Forbes reported that over 50% of surveyed cloud customers believe their provider “does not understand their company’s needs or care about their success.” 60% reported that they cannot expand through cloud computing due to problems with trust and support.

    This problem is an important one to note — you take a risk when you let a service provider store sensitive data and control vital IT operations. A service level agreement theoretically establishes trust and an explicit standard for the quality of service, but its multifaceted nature allows for a sizable gray area.

    There are many questions to consider: what kind of service do customers expect, and what happens when there are gaps in the results that cloud providers supposedly guarantee? What’s actually negotiable in a contract? How do a cloud provider’s data centers and network providers affect its consumers?

    In short, a service provider’s impositions against a consumer’s expectations can lead to difficulties or outright exploitation. Many companies now contract with a third party to protect their agreements and monitor their networks, but the real trick is in finding an efficient, fair, and objective service to do it.

    Optimizing Your Service: Teamquest Is Here

    TeamQuest’s solution for cloud environments makes for the most effective use of your provider’s services. With a step-by-step approach to monitor, analyze, predict, and plan for all of your cloud computing needs, TeamQuest ensures that you’re getting a fair shake from your cloud service provider.

    We pride ourselves on shunning small gains over customer needs, which means you’ll never have to worry again about engaging a disinterested third party.

    It’s time to say goodbye to your provider’s API as the be-all and end-all. Let TeamQuest minimize business risk, boost your performance, contain costs, and keep operations smooth. In other words, get that weight off your shoulders.

    (Main image credit: JD Hancock/flickr)


    Category: cloud-computing