Communicating the value IT contributes to the business can be difficult. Throughput and latency are important to IT operations, but business leaders care about things like cost per transaction.
Connect IT and business by creating transparency from top to bottom. Use the same data and purpose-built views to provide different stakeholders the information they need, from technical details to business and IT alignment.
"We were able to automate an accurate forecasting strategy and implement daily and weekly reporting. We saved 40+ person hours per report.”
— Lead Performance Engineer
"Greater accuracy and predictability has increased the confidence our board of directors has in our management team. We improved revenue predictions, resulting in accurate cashflow management. It has greatly contributed to the profitability of the company." — Director of Finance & Corporate Controller
Carnival Cruise tracks the business value of inbound call agents using a consolidation of call metrics combined with bookings in their dashboard.