Capacity Management Maturity Assessment

Take this 15-question assessment to identify the maturity level at which your IT organization is currently operating. Have your colleagues complete it, too, so you can compare answers and results. It makes for some productive discussions!

You must answer all questions to get your results.

  1. In the event of an incident, do you often lack information about the recent activities that led up to it? Yes No
  2. Do all critical servers and applications have adequate tools in place to monitor for problems and raise exception alarms? Yes No
  3. Is your tool set standardized across your environment, giving you a comprehensive view of the services? Yes No
  4. Are standard service reports produced regularly with information regarding service targets and actual performance? Yes No
  5. Do you have regular reports that show how IT is supporting business performance goals? Yes No
  6. When you're faced with a performance incident, do you frequently find that it’s unclear what tools and processes to use? Yes No
  7. Do you have a centralized Service Desk that manages, coordinates and resolves incidents reported by users and systems? Yes No
  8. Do you nearly always assign priorities to incidents based on the importance of the service that is impacted? Yes No
  9. Have you implemented procedures for measuring usage of shared resources so that the actual usage can be referred back to the parties using those resources (aka "show-back")? Yes No
10. Do you make big IT management decisions only after weighing the cost against the predicted business benefits? Yes No
11. Are there ever times when you do not discover and recognize performance problems before users call in to complain? Yes No
12. Are all incidents managed in conformance with the procedures documented? Yes No
13. Do you make predictions about future demand based on the historical performance of separate IT services? Yes No
14. Have you established a process for getting predictions of future demand from the business units and do you plan future IT capacity needs based on these non-technical business forecasts? Yes No
15. Does your organization continuously verify if improvement initiatives are proceeding according to plan? Yes No
  Business Country