We Capacity Planning managers expect and receive information from wide audiences within our organizations. These people have busy schedules just like us. One best practice I have observed over the years is the use of common courtesy. When someone, especially in the business area, gives me information that I need to complete a piece of work, I make it a point to thank them. I let them know I appreciate them taking the time from their busy schedule to get this for me.

What I have found over the years is that the next time I approach that individual with an information request; I get a much warmer and more cooperative response. Many times those people provide additional information that helps provide more accurate predictions of the future.  

A simple “Thank You!” helps strengthen business relationships and makes it easier to get the information we need to be successful; both personally and organizationally.

Try it. I think you will be pleased with the results.

Until the next time…

Ron